Microsoft Dynamics 365 CRM Developer

Job Title

Microsoft Dynamics 365 CRM Developer (Copilot & AI Integration)

Overview / Summary

We are seeking a highly skilled Microsoft Dynamics 365 CRM Developer to design, build, and optimize customer service solutions with a strong focus on AI-powered capabilities. This role involves developing and integrating Microsoft Copilot and Copilot Studio solutions to enhance both agent and customer experiences while supporting enterprise CRM initiatives.

Key Responsibilities

• Ensure technical solutions align with overall product strategy and technical standards.

• Design, configure, and deploy AI conversational agents and Copilot experiences using Microsoft Copilot Studio and Omnichannel for Customer Service.

• Leverage generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance.

• Integrate Dynamics 365 with Azure OpenAI, Cognitive Services, and external knowledge bases to support Copilot functionality.

• Optimize Copilot performance through prompt engineering, topic configuration, and continuous monitoring of AI interactions.

• Perform Dynamics 365 form customization, including tabs, sections, sub-grids, web resources, iFrames, navigation customization, and ribbon customization.

• Develop and maintain solution and sitemap customizations.

• Create and support C#, JavaScript, and XRM-based solutions, including OData integrations through JavaScript.

• Develop plug-ins, custom workflows, and Business Process Flows (BPF).

• Develop CRM portals and custom portal solutions.

• Integrate Dynamics 365 with Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.

• Develop and support Power Apps Model-Driven Apps and Canvas Apps.

• Collaborate with technical teams and stakeholders to meet technical and business objectives.

• Communicate technical concepts and feedback effectively with stakeholders.

• Participate in technical design reviews and code reviews.

• Create, implement, and maintain technical documentation.

• Diagnose and resolve technical issues, data challenges, and performance concerns.

• Contribute to Agile processes and continuous improvement initiatives.

• Perform software and product updates as recommended by vendors.

• Debug and maintain application code.

• Conduct unit testing, quality assurance activities, and technical documentation.

Required Qualifications

• 5+ years of experience with C#, JavaScript, and ASP.NET.

• 5+ years of experience with Microsoft Dynamics 365.

• 5+ years of experience using GitHub or other Git-based source control systems.

• 2+ years of hands-on experience with Microsoft Copilot Studio (formerly Power Virtual Agents) and integrating AI/Copilot capabilities within the Dynamics 365 ecosystem.

• Strong understanding of generative AI concepts, prompt engineering, and the use of Large Language Models (LLMs) in business applications.

• Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs is highly preferred.

• Hands-on experience with Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, and Workflows.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.