Director of Strategic Account Management

Job Summary The Director, Strategic Account Management – Language Services leads a team of Strategic Account Managers responsible for managing and growing enterprise healthcare client relationships. This role blends strategic account leadership with hands‑on execution, driving client performance, retention, contract renewals, and revenue expansion across complex accounts. The Director is accountable for strengthening client engagement, expanding share of wallet, and ensuring language services programs deliver measurable business value while meeting performance and growth targets. Key Responsibilities Client Strategy, Performance & Growth – Own and grow strategic client relationships, ensuring high client satisfaction, retention, and revenue expansion; lead Quarterly Business Reviews (QBRs) presenting performance data and growth opportunities; develop account growth strategies including market penetration and expansion of language services solutions; build relationships with C‑suite and senior client leaders; serve as escalation point for client issues. Team Leadership & Development – Lead, coach, and develop a team of 4–5 Strategic Account Managers; drive performance through goal setting, KPI tracking, and structured development; upskill team members from tactical to consultative engagement; conduct regular 1:1s and team meetings. Execution & Operations – Balance strategic leadership with hands‑on execution; oversee account plans and ensure consistent execution against growth, retention, and performance targets; partner with cross‑functional teams to deliver solutions and resolve issues; manage pricing, contract renewals, rate adjustments, and margin considerations; ensure accurate performance tracking, reporting, and financial alignment. Market Engagement & Travel – Travel 30–50% to meet clients and support team members; participate in on‑site client meetings, relationship building, and business development efforts. Education & Years of Experience Required Bachelor’s degree or equivalent experience. 10+ years of professional experience in account management, client management, or sales. 6+ years in a quota‑carrying or revenue growth role managing enterprise or strategic accounts. 4+ years leading and developing individual‑contributor account management or sales teams. Experience working in healthcare services. Experience managing complex client relationships and executive stakeholders (VP/C‑level). Proven ability to drive revenue retention, growth, and contract renewals. Experience leading client performance discussions using data (e.g., QBRs, business reviews). Ability to operate in a highly matrixed, fast‑paced, and execution‑focused environment. Preferred Qualifications Experience in language services or language access. Experience supporting hospital systems, healthcare providers, or enterprise healthcare clients. Background in consultative sales or strategic account management. Master’s degree (MBA or related field). Experience with Salesforce, Workday, or enterprise CRM/financial systems. Key Skills & Competencies Strategic account management & revenue growth. Executive client relationship management. Quarterly business reviews (QBRs) & data‑driven storytelling. Team leadership & performance coaching. Cross‑functional collaboration & stakeholder management. Financial acumen (pricing, margin, contract management). Ability to navigate ambiguity and complex client environments. Work Environment / Physical Requirements Work is performed in an office/home office environment. Team members must be able to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities. Equal Opportunity Employer Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Pay Rate $99,500 - $124,000 annual salary. Final pay depends on experience, training, education, and location. This position may include additional compensation such as bonus or commission. #J-18808-Ljbffr AMN Healthcare