Parts Associate

Join the World's Largest HVAC Company!

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 90 people and have annual sales of approximately $110M. Our corporate focus is creating more comfortable and healthy indoor environments by providing innovative HVAC solutions. In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Location: Auburn Hills, MI

Position Overview

Responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services. Seek remedies to ensure customer satisfaction and retention. Assist in vendor sales, inventory, purchasing, pricing and warranty administration. Organizes and maintains a parts storage area.

Primary Duties

• Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
• Orders required parts.
• Provides technical support to customers.
• Responds to customer's inquiries or questions regarding products or services.
• Responsible for overall inventory management and ensuring that it is appropriately accounted for through accurate receiving, restocking, transfers, discrepancy management, audits and cycle counts.
• Drives sales by actively making customers aware of product promotions and asking to add lines to the orders.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
• Responsible for warranty administration.
• Records changes in inventory status by logging shortages and overages in logbook.
• May deliver parts orders to customer locations or job sites.
• Possesses knowledge of the product lines to be able to demonstrate and discuss with customers.
• Informs customers of standard procedures or resolution of problems.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• May load and unload shipment of parts, supplies, and equipment.
• Handles emergency phone and customer service duties after hours as necessary.
• Flexibility to work overtime/weekends, as required.
• Responsible for achieving objectives regarding revenue, profit and proprietary/commodity goals as set forth by the leadership team.
• Always represent the organization in a courteous and professional manner.

• Other duties as assigned.

Qualifications:

• High School Diploma or GED
• 2+ years of related retail/parts sales experience
• Ability to lift and/or move up to 50 pounds

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at ThermalNetics!