Client Service Representative

We are seeking a Call Center Agent/ Client Service Representative to join our team. The primary responsibility will be to work in our call center and assist with a large volume of calls. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Compensation The pay range for this position is $20.00 to $23.00 per hour. Final compensation will be based on education, experience, and other relevant credentials. Why We Need You As the face of VCA, the Call Center Agent sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Call Center Agent is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Other duties as assigned based on business needs. Why Join the VCA West Los Angeles? We are passionate about supporting our Associates and are committed to your continuing education and personal career development. VCA West Los Angeles is a member of a larger community of dedicated professionals that will encourage you to explore everything a career in the veterinary field has to offer. We are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well‑being programs that provide resources and training. Benefits Access to the people and financial resources of a large veterinary community Leadership opportunities Career development programs Opportunities to give back through strong Shelter partnerships and VCA Charities Tuition support and sponsorships Free mental health and wellness subscriptions (Lyra and Head Space) Competitive wage Medical, dental & vision insurance Generous pet care discounts Life, long and short-term disability insurance Paid parental leave Paid vacation and sick time 401(k) The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr