Rentals Customer Service

Job Description

Job Description

Description:

We are Part of the TAL Building Centers Family of Stores

Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do.

Our Mission

We Help Build Better Communities

Our Core Values

We Are the Guide

We Are Courteous

We Are Ambitious

We Are Accountable

We Are Safe

So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.

Role Statement

Provides rentals service to include, obtain rental equipment, total bill, receive payment, and make change for customers in a knowledgeable, professional manner.

Location

This position will be performed onsite at our store. Remote work is not available for this role.

Outcomes for Success

• Determines customer needs and ensures customers are provided with the best products and services to satisfy their needs.
• Assists in providing knowledge to customer about rentals, including prices and availability.
• Recommends or obtain rental tools or equipment for customer and sells appropriate add-ons.
• Total price and tax on rentals selected by customer, using point of sales devise to determine bill; receives payment, and makes change.
• Prepare minor estimates to be verified by supervising employee.
• Maintain quality store presentation.
• Maintain rental items, ensuring they are clean and in working order for the next customer.
• May keep record of sales, prepare inventory of stock, or order merchandise.
• Process rental returns and ensure returned items are returned to the proper storage area.
• Assist customers with any problems or concerns they might have.
• May perform other duties as assigned.

Benefits

Benefits are an important part of overall compensation. We are pleased to offer a comprehensive array of quality benefits to support your health, your family, and your way of life.

Our benefits package for our full-time, benefit eligible employees is robust:

• Affordable health and dental insurance via a national network.
• HSA employer contributions.
• Employer paid vision insurance.
• Employer paid life insurance.
• Excellent paid time off, including your birthday!
• 401k options.
• Strong commitment to training, professional development and career advancement.
• Product discounts.
• Tons of other incentives, reward & recognition opportunities, and voluntary benefits!

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; ratio and proportion, and percentage; to calculate surfaces, volume, weights, and measures.
• High School Diploma or GED diploma preferred.
• 1-2 years of customer and industry experience preferred.

Physical Requirements

• This is largely a sedentary role
• Requires the ability to lift files (up to 5 lbs.), open filing cabinets (up to 5 lbs. of force) and seldom bend or stand on a stepstool as necessary
• Frequently use hands/fingers to handle or feel (operate, active, use, prepare, inspect, place, detect, position)
• Alternating frequent standing and walking, with occasional sitting

Wages

Starting wages will be based on years of experience and education.

TAL Building Centers is an Equal Opportunity Employer.