Case Manager

EOE Statement Agency on Aging Area 4 is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to protected characteristics by applicable state or federal law. Description The mission of the Agency on Aging Area 4 (AAA4) is enriching the lives of older adults and people with disabilities by FOSTERING networks of support, ADVOCATING for individual choice, COLLABORATING with others, ENSURING equity, and STRIVING to do so with conviction. Formed as a Joint Powers Authority to serve Nevada, Placer, Sacramento, Sierra, Sutter, Yolo, and Yuba Counties, AAA4 is a Public Agency with non-profit status. Funded by monies from the Older Americans Act (OAA) and various grants, AAA4 creates, supports, and monitors a wide variety of programs for older adults and people with disabilities designed to help them maintain their health and independence. In 2023 the Agency celebrated 50 years of delivering its mission of supportive service to its communities. AAA4 shares responsibility for the delivery of the services of various Aging and Disability Resource Connections (ADRCs) and is committed to providing warm handoffs to those who reach out for assistance, embracing the No Wrong Door philosophy of client care.

CASE MANAGER

Hourly: $34.85 Annual Salary: $63,427 Grade 16, Non-exempt Under the supervision of a Program Manager, the Case Manager (CM) assures the provision of the ADRC Long-Term Services and Supports (LTSS) four core services - Enhanced Information and Assistance, Short-term Crisis Intervention, Options Counseling, and Transition Support (hospital to home and nursing home to home) - using a person-centered approach. The CM provides information and referral services, meets with consumers to complete service intakes, and provides options counseling and short-term service coordination, working with a wide array of public and private partner agencies to function as a single connection to care through a warm handoff to the appropriate level of support. Working either within the ADRC programs or within other AAA4 person-centered programs, the CM initially will have a particular program as a priority assignment and may change and/or share assignments according to Agency needs. The CM also assists in triaging calls received at the Agency’s public counter. Position Requirements Hourly: $34.85 Annual Salary: $63,427 General knowledge, skills, and abilities Understanding of the normal aging process and the common needs/concerns of older adults, people with disabilities, and their caregivers Basic knowledge of the Older Americans Act and Title 22 of the California Code of Regulations Ability to communicate effectively and professionally in person, electronically, and/or by telephone Excellent organizational and time management skills Ability to identify concerns, assess, and problem solve with the general public, stakeholders, fellow employees, and volunteers, to ensure a satisfactory resolution of requests for service Computer skills to maintain and report data, work with web-based systems, use Microsoft Office 365 (Windows, WORD, Outlook, and PowerPoint), use Microsoft Teams, and work in Adobe Acrobat and Docusign Ability to perform, organize, and prioritize work independently Ability to work as a member of a team to assure project completion within defined timelines Ability to establish and maintain working relationships with individuals from diverse backgrounds Ability to work on-site, to telecommute, to work in the field, and attend special events or off-site training and conferences that also may require travel that includes overnight, out-of-town lodging Ability to operate with a high level of discretion and strictly adhere to confidential information policies and procedures Ability to be flexible and resilient in the face of competing demands and changing deadlines Job specific knowledge, skills, and abilities Comprehensive understanding of LTSS and the functions and interactions of the network of community services, in-home services, and residential services Familiarity with Social Security, Medicare, and Medi-Cal (Medicaid) Working knowledge of the principles and practices of person-centered counseling and interviewing Ability to design and implement program policies and procedures in a team-oriented environment Ability to anticipate and proactively address potential impediments to the successful delivery of program services Skilled at helping consumers define their needs and at diplomatically gaining their acceptance of appropriate options available to best meet their needs and at following up to ensure those needs are being addressed Skilled at patient and persistent problem-solving Ability to create and maintain accurate, timely, comprehensive, and confidential records Ability to assist with marketing, promoting, and conducting community outreach efforts to advance awareness of the ADRC and its programs and others Additional requirements Required to successfully pass a background check which includes fingerprinting Required to be a Mandated Reporter Required to maintain the licensure/certification required of the position for the duration of employment with the Agency Required to have, if driving on behalf of the Agency, a valid California Driver License, have regular access to a passenger vehicle, and to maintain proof of current automobile insurance Required to be accessible electronically during work hours if working away from the office As part of the application process, candidates are required to provide three (3) professional references from individuals within the past three (3) years including at least one that has served in a supervisory capacity. Employment Qualifications Graduation from an accredited 4-year college or university with major course work in Gerontology, social work, social planning, or a closely related field (preferred) OR Any combination of education and experience that could provide the required knowledge and abilities that would demonstrate ability to discharge the duties of the position effectively and compassionately. License/Certification: Bilingual and biliterate preferred, but not required. Alliance of Information and Referral Services (AIRS) Certification may be required after hire. Physical demands While performing the duties of this job, the employee is regularly required to sit, stand, walk, twist, and stoop; use hands and arms to grasp and reach; to talk and hear. The employee must occasionally lift and/or move up to 50 pounds (NIOSH application). Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-Time Tags Case Management, assessments, problem solving, person centered Key Words Case Management, assessments, problem solving, person centered Position Case Manager 2025 Close Date 8/9/2026 Exempt/Non-Exempt Non-Exempt Open Date 7/27/2026 Location Agency on Aging \ Area 4 About the Organization Agency on Aging Area 4 (AAA4) is a Joint Powers Authority (Public Agency with non-profit status) with the counties of Nevada, Placer, Sacramento, Sierra, Sutter, Yolo, and Yuba to provide a system of services for persons 60 years of age and over. AAA4 funds and monitors programs for older adults in a seven-county planning and service area with funding under the Older Americans Act. AAA4 is one of 33 area agencies in California, designated by the State to develop, coordinate, and fund programs designed to help older persons maintain their health and independence. All employees of AAA4 are required to be Mandated Reporters. All employees of AAA4 are expected to successfully pass a background check. All employees of AAA4 are expected to maintain confidentiality in all aspects of client, staff and agency information. This position is currently accepting applications. #J-18808-Ljbffr Witt/Kieffer