Help Desk Support

Position Overview

We are seeking an IT Support Technician to support a large-scale Windows 11 migration for an aerospace organization. Following a recent cybersecurity incident, the company is accelerating its migration from Windows 10 to Windows 11 to strengthen system security and restore operational integrity.

This is a hands-on opportunity for someone with Help Desk, Service Desk, Office 365, desktop support, or IT troubleshooting experience who is comfortable working directly with end users. The technician will assist with system upgrades, workstation deployments, troubleshooting, and Tier 1/Tier 2 technical support.

Key Responsibilities

Windows 11 Migration & Deployment

• Perform upgrades of user workstations from Windows 10 to Windows 11.

• Assist with workstation imaging, configuration, deployment, and post-migration testing.

• Verify successful installations and confirm applications and peripherals are functioning properly.

• Identify and troubleshoot compatibility issues related to applications, hardware, and user profiles.

Help Desk & Technical Support

• Provide Tier 1 and Tier 2 technical support for hardware, software, connectivity, and Windows-related issues.

• Troubleshoot user-reported issues and provide timely resolutions.

• Escalate more complex technical problems to the System Administrator when appropriate.

• Provide professional, easy-to-understand guidance to end users.

Ticket Management

• Monitor and manage support requests using Zendesk.

• Document troubleshooting steps, resolutions, and system changes.

• Update ticket status and close requests in accordance with established SLAs.

• Maintain accurate technical documentation for recurring issues and procedures.

Team Collaboration

• Work closely with the onsite System Administrator and West Coast Director of IT to prioritize migration activities and support needs.

• Participate in daily stand-ups and status meetings to communicate progress, issues, and blockers.

• Maintain a high level of professionalism and attention to detail within a fast-paced, security-conscious environment.

Qualifications

• Previous experience in Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support preferred.

• Familiarity with Windows 10 and Windows 11.

• Experience troubleshooting common hardware, software, and network/connectivity issues.

• Familiarity with Microsoft Office 365.

• Experience with Zendesk or another IT ticketing system is helpful.

• Exposure to PC imaging, workstation deployment, OS migrations, Active Directory, or user-account troubleshooting is a plus.

• Strong communication, documentation, and customer-service skills.

• Ability to follow established IT and cybersecurity procedures carefully.

• Comfortable working onsite and supporting users in a fast-paced environment.

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Environment: Onsite, aerospace/high-security environment

Job Type & Location

This is a Contract position based out of White Salmon, WA.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of White Salmon, WA.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in White Salmon,WA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.