Sales Operations Manager

Sony Electronics Inc. islooking for the risk-takers the collaborators the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the addition to competitive pay and benefits we offer an environment and culture that promotes Diversity Equity and addition our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace monthly Free Fridays and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

The Sales Operations Manager leads Sony employees and offshore support resources responsible for delivering an efficient accurate and well-controlled order-to-cash process. As a people leader this role manages team performance workflow and service delivery while also maintaining direct ownership of key areas within Sales Operations. The manager ensures that order fulfillment activities are completed in accordance with established policies and procedures and support financial goals and customer requirements.

This includes maintaining accurate master data enabling timely shipment and invoicing minimizing DSO impact and providing high-quality service to internal and external customers. The role also establishes and monitors KPIs and leads process improvements with a particular focus on automation operational efficiency and offshore operations.

Responsibilities

• Lead Sony employees and offshore support resources responsible for the efficient and accurate processing of sales orders for SNA business partners from purchase order through billing including blocked-order review release and payment processing.
• Maintain positive customer relationships by responding to inquiries and providing order status product availability pricing tracking information and proof of delivery.
• Partner with Sales Marketing CCS Credit & A/R Logistics and other teams to resolve order issues disputes claims and customer escalations.
• Ensure automated transactions in ExpressNet Process Runner and EDI are completed accurately including resolution of IDOC and other system errors.
• Maintain accurate customer master data reconcile credit card transactions and ensure order-to-cash activities comply with established policies and controls.
• Manage assign and prioritize the day-to-day workload of the O&O Analysts and Offshore team to meet service levels deadlines quality standards and business priorities.
• Provide direct supervision onboarding training coaching and development; set clear expectations and monitor performance against goals and KPIs.
• Manage employee performance through ongoing feedback performance reviews recognition and rewards and corrective or disciplinary action as appropriate and in partnership with People & Culture.
• Participate in workforce planning recruiting interviewing selection and onboarding of new team members in partnership with People & Culture and Talent Acquisition.
• Serve as the primary escalation point for complex or high-priority customer order system and workflow issues coordinating cross-functional resolution and stakeholder communication.
• Identify and lead process improvements automation projects cost saving initiatives and other complex efforts that improve operational efficiency and service delivery.
• Develop and maintain Standard Operating Procedures process flows training materials and job aids to support consistent execution and knowledge transfer.

Minimum Requirements

• 7 years of related experience in sales operations order management order-to-cash customer service supply chain accounts receivable or a related operational function.
• Bachelors degree in Business Finance Accounting Supply Chain or a related field or an equivalent combination of education and relevant work experience.
• Experience leading employees and offshore support resources including workload planning training coaching performance management and issue escalation.
• Strong understanding of the order-to-cash lifecycle customer order fulfillment billing credit and accounts receivable processes and related policies and controls.
• Experience using ERP EDI and other order-management or workflow systems with the ability to troubleshoot transaction issues and maintain accurate data.
• Demonstrated ability to manage competing priorities analyze operational issues and lead cross-functional resolution with internal and external stakeholders.
• Strong written and verbal communication customer service organization and problem-solving skills.

Preferred Skills

• Prior people-management experience in a sales operations order management customer support or shared-services environment.
• Experience with SAP Sales and Distribution ExpressNet Process Runner EDI/IDOC transactions PowerApps or similar tools.
• Experience leading process improvements automation initiatives system implementations or operational projects that improve service quality or cost.
• Experience managing outsourced or offshore service providers and working across geographically dispersed teams.
• Advanced proficiency in Microsoft Excel and experience developing KPIs reports Standard Operating Procedures process flows and training materials.

The anticipated base pay range for this position is $76375to $ actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.

In addition to a competitive base salary this position is also eligible for an annual corporate bonus plan which is based on company performance and is not guaranteed and a comprehensive benefits package including healthcare benefits (medical dental and vision) paid medical leave a 401k plan with matching company contributions vacation time education assistance student loan assistance program eighty hours of paid sick leave time annually and up to twelve weeks paid parental leave.

Honesty integrity and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race color religion sex national origin ancestry citizenship status age legally protected physical or mental disability protected veteran status status in the U.S. uniformed services sexual orientation gender identity or expression marital status genetic information or on any other basis which is protected under applicable federal state or local law.

Individuals residing or applying to work in California or Philadelphia. The Company will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act Los Angeles City Fair Chance Act Ordinance Los Angeles County Fair Chance Act Ordinance and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here and Philadelphia applicants here .

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at or you can mail your resume to: Sony Electronics Human Resources Department 16535 Via Esprillo San Diego CA 92127. Please indicate the position you are applying for.

Recruitment Fraud Notice

We are aware that unauthorized individuals or organizations may attempt to impersonate our company through fraudulent job postings to solicit personal information or payments from applicants. While we take these matters seriously we cannot control third-party websites. To protect your personal information always verify that any job posting you respond to also appears on our official Careers page: . Be advised that we never request personal identifying information (such as Social Security numbers bank details or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication please contact before submitting any information.

Required Experience:

Manager