Site Reliability Engineer Incident Response Lead
IT Accel, Inc
Job Description
Job Description
Type: 90-Day Contract (W-2)
Location: Jersey City, NJ
Schedule: Hybrid – Onsite Tuesdays and Wednesdays (minimum). Remote the other 3 days.
Duration: 90-day contract, approved through the holiday season. Extension possible.
Start Date: ASAP
Hours / On-Call: 40 hours/week. On-call rotation during the holiday period. After-hours work is paid as approved overtime or offset with comp time.
About the Role
Our client is heading into its busiest season of the year and needs a hands-on SRE to keep its platforms stable through peak holiday traffic. You will own SRE practices for the season and lead incident response when something breaks — running the bridge, driving resolution, and making sure the same problem does not happen twice.
What You'll Do
Lead incident response during the holiday period: triage, coordinate the bridge, drive resolution, and communicate status to IT leadership and business stakeholders.
Run blameless post-incident reviews and track corrective actions to closure.
Define and tune SLIs, SLOs, and alert thresholds for customer-facing and store-supporting systems.
Build and maintain runbooks, escalation paths, and on-call procedures for the season.
Improve monitoring, logging, and dashboards so issues are caught before customers notice.
Lead pre-peak readiness work: capacity checks, change freezes, failover tests, and game-day exercises.
Automate repetitive operational tasks to reduce toil and speed up recovery.
Take part in the on-call rotation, including some after-hours and weekend coverage.
What You Bring
7+ years in SRE, DevOps, or production operations, with at least 3 years in an SRE role.
Proven track record leading major incidents (incident commander or equivalent).
Strong hands-on experience with public cloud — Google Cloud Platform and/or Microsoft Azure.
Hands-on with observability tools (e.g., Datadog, Splunk, Dynatrace, Grafana/Prometheus, or similar).
Scripting and automation skills in Python, Bash, or PowerShell.
Working knowledge of infrastructure-as-code (Terraform or similar) and CI/CD pipelines.
Experience with ITSM incident and change processes (ServiceNow or similar).
Calm under pressure, with clear written and verbal communication.
Nice to Have
Retail or e-commerce peak-season experience (Black Friday / Cyber Monday).
Kubernetes / GKE experience.
Experience supporting POS and store systems.
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