Night Auditor

Night Auditor

Hotel Revival is hiring a part-time night auditor:

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Job Overview:

A night auditor is responsible for making our guests feel welcome and setting the tone for their experience. This role is responsible for checking in guests, handling overnight requests, end-of-day bookkeeping, auditing, and account reconciliation. Night auditors will produce reports, complete end-of-day tasks, and set morning teams up for success. The person in this role must possess good communication skills, resolve conflicts, and maintain a thorough understanding of company policies.

What You'll Do:

• Support all aspects of the guest experience
• Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
• Check guests in and out for their stay in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently;
• Maintain a comprehensive knowledge of hotel availability and current rates and/or special events
• Ensure immediate response is given to all guest comments and concerns and assist in implementing corrective measures when necessary
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
• Audit and correct all guest charges and postings for the day
• Reconcile daily sales activity and close accounts in preparation for the next day
• Prepare and distribute daily reports
• Maintain accuracy with all accounting and billing procedures
• Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met
• Collaborate with the operations leadership team to establish department goals and metrics
• Assist in supervising overnight team members as applicable

Who You Are:

• You have a high school diploma or a general education degree (GED).
• 6+ months of related experience in the hospitality or service industry preferred.
• You are available to work overnight shifts.
• You believe in hospitality, deeply and passionately.
• You are proficient with administrative duties and have strong computer skills.
• You can pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication, and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

Benefits:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

About New Waterloo:

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.