OMAKAI Downtown Hand Roll Bar - Hostess or Host

Job Description

Job Description

Job description

**READ BEFORE APPLYING**

We are ONLY looking for individuals with at least 1 year of experience in a full dine-in restaurant. Fast food or restaurants without dine-in do NOT count as relevant experience. This position allows for the possibility of further growth within the company.

Job Purpose

Hostesses and hosts are essential members of a full-dining Sushi Hand Roll Bar (HRB) team. Hostesses and Hosts are in charge of greeting dine-in clientele, seating, accommodating, answering phones, and taking and packing to-go orders. Successful hosts and hostesses can make customers feel welcome and take care of all to-go customers’ needs in a timely and professional fashion. In addition to the hourly wage, the employee is eligible to receive a portion of takeout tips. 

Requirements for hiring (PLEASE do not apply if you don't meet the following 5 requirements)

• Must be able to work lunches and dinners for a total of 4-5 shifts.
• Must have reliable transportation
• Must be willing to adhere to dress code requirements
• Must be a US Citizen or legal resident
• Must have at least 1 year of hosting or serving experience in a full-dining restaurant. Fast food chains or any restaurant without dine-in services  does not count.

Duties and responsibilities

• Greet customers in a professional and friendly manner – this includes greeting arriving customers and thanking departing ones
• Actively manage and optimize customer flow controls - this includes managing a waitlist when the restaurant is packed
• Seat and accommodate dine-in customers – this includes taking customers to their correct table, assisting customers who want to change tables, letting customers know their server will be assisting them shortly, and keeping tabs on customers’ seating to ensure all servers receive a fair and equitable number of customers
• Answer phone calls – this includes answering all phone calls in a friendly and professional manner and helping customers, employees, or vendors or referring callers to a manager when requested or necessary, and taking customers' reservations
• Handle to-go orders – this includes taking to-go phone or online platform orders accurately and professionally and packing them accurately and professionally while adhering to all internal and government-mandated food and beverage handling protocols
• Count and handle register – this includes taking all forms of acceptable payments and counting the register after and after a shift
• Know the menu – this position requires learning the entire menu accurately
• Perform side jobs – this position requires performing side job duties after, during, and after each shift

Qualifications

• High school diploma or equivalent preferred
• High-end restaurant experience (e.g., casual fine dining or above)
• Able to manage a reservation system and optimize flow controls
• Japanese cuisine knowledge is a plus
• Able to provide top-notch customer service
• Display a professional, positive, and friendly demeanor at all times
• Ability to maintain a positive attitude under pressure
• Ability to handle money and operate a point-of-sale system
• Willingness to take instructions in a professional and understanding manner
• Ability to solve basic math problems

Working conditions

Mostly indoor dining working environment in a restaurant that handles a variety of fish, seafood, vegetables, fruits, wheat products, rice, dry seaweed, sauces, and many other food and beverage products. Candidates with food allergies must inform management during the application process. Noise levels may vary depending on how busy the restaurant is.

Physical requirements

Employee must be able to stand for long periods of time. Job requires some bending and kneeling in order to reach certain items such as plates, spoons, sauces, beverages, etc… Job requires moderate tray handling and lifting (maximum 35 lbs.). Job requires handling a soft drink hose to dispense soft drink beverages. Job requires pre-bussing and bussing tables that involves thoroughly cleaning tables and may include sweeping on rare occasions. Job requires maneuvering between tables and corners.

Direct reports

Assistant Manager and General Manager

Benefits:

• Employee discount
• Flexible schedule

Physical setting:

• Upscale casual restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person