Accounts Receivable Specialist

Collections Analyst

The Collections Analyst manages business-to-business and select business-to-consumer collections, ensuring timely payments, accurate reconciliations, and clear documentation. This role focuses on analyzing account activity, resolving client disputes, and supporting reporting and analysis through Netsuite and Excel in a growing organization that serves the rapidly expanding data center industry.

Responsibilities

• Manage collections activities with a primary focus on business-to-business accounts and some business-to-consumer accounts.
• Reconcile amounts collected against outstanding balances to ensure accuracy of accounts and timely resolution of discrepancies.
• Conduct regular follow-up with clients by phone and electronic communication in a manner that is persistent, professional, and not aggressive.
• Document all collection activities, communications, and agreements thoroughly and accurately for audit and reporting purposes.
• Prepare and maintain collection and accounts receivable reports using Netsuite, ensuring data integrity and completeness.
• Perform research and analysis on customer accounts to identify, evaluate, and resolve client disputes and billing issues.
• Investigate and unwind cash application issues, working through payment allocations and misapplied cash to correct account balances.
• Collaborate with internal teams, such as accounts receivable and cash applications, to resolve complex account issues and improve processes.
• Analyze report data to identify trends, risks, and opportunities for improving collection effectiveness and reducing outstanding balances.
• Provide professional, service-oriented communication to clients, maintaining strong relationships while ensuring timely payment.

Essential Skills

• Minimum of 5 years of experience in collections.
• Proven experience in business-to-business collections, with some exposure to business-to-consumer accounts.
• Experience and exposure to Netsuite is a plus.
• Strong background in accounts receivable processes.
• Experience with cash applications and resolving misapplied payments.
• Proficiency in reconciliation of collected versus outstanding amounts.
• Ability to perform detailed research and analysis on customer accounts and disputes.
• Experience preparing and analyzing reports, including report analysis for collections and accounts receivable.
• Customer service skills with a strong, professional, and persistent communication style.
• Proficiency with Excel for data and report analysis.
• Diploma or equivalent educational qualification.

Job Type & Location

This is a Contract to Hire position based out of Roanoke, TX.

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Roanoke, TX.