Quality Technician II

Job TitleJob Overview:Pay Range: $21.00hr - $26.00hrRequirement/Must Have:HS diploma/GED is required.Associate degree (AA) in Electronics or equivalent related experience.1+ years of related experience.Proficient in Microsoft Word, Excel, and Outlook.Strong attention to detail.Solid technical writing skills.Responsibilities:Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the complaint database.Ensure product traceability for all products received and analyzed.Partner with cross-functional groups such as R&D and Manufacturing to obtain information needed to complete investigations.Follow up with internal teams to confirm reported coding is accurate and to obtain additional information when needed.Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.Assist in maintaining and updating returned-product test procedures.Identify opportunities and recommend improvements to complaint-handling processes and procedures.Maintain lab cleanliness and operate in compliance with corporate procedures and standards.Nice To Have:Experience working in a regulated quality environment such as complaint handling, investigations, and documentation.Experience using complaint management systems such as GCMS Trackwise.Understanding of basic electrical principles.Proficiency using electrical test equipment such as oscilloscopes, digital multimeter, power supply, spectrum analyzer, and source meter.Skills:Microsoft Word.Microsoft Excel.Microsoft Outlook.Technical Writing.Root-cause testing.Complaint handling.Electrical test equipment.Oscilloscopes.Digital multimeter.Spectrum analyzer.Qualification And Education:HS diploma/GED is required.Associate degree (AA) in Electronics or equivalent related experience.