AIRPORT OPERATIONS CENTER COORD

Airport Operations Center Coordinator

Under general supervision, assigned to staff the Airport Operations Center (AOC), coordinating operational activities at the City's International Airports, performing a variety of duties to support incident response and other activities concerning security and public safety; and performing related duties as required.

Essential duties include:

• Monitoring and coordinating operational activities at City Airports to identify any security, public health, or public safety incidents.
• Receiving information on daily operational activities at City Airports and issuing daily situation reports to agencies represented in the AOC.
• Issuing notifications to airport stakeholders, the traveling public, and senior executives on incidents occurring within the Airports.
• Coordinating the initial response to emergency incidents at Airports amongst agencies represented in the AOC, including initiating conference calls amongst senior leadership in response to incidents.
• Monitoring calls received and dispatched by the AOC to quickly identify any issues needing to be addressed and coordinate the different CDA sections and agencies that may assist.
• Notifying supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response.
• Monitoring special events occurring at O'Hare Airport and providing operational updates as warranted.
• Updating and briefing staff at start of shift on previous shift's reported incidents, upcoming airport activities and other information with potential impact on communication center's call taking, monitoring and dispatching operations.
• Coordinating response to maintenance requests and social media inquiries to ensure quick resolution of facilities or operational issues.
• Consolidating data from internal and external agencies to form a visual representation of airport activities and allow for reliable information and open communications to the Airport's stakeholders.
• Coordinating information for planning and response with Incident Management Center staff when activated.
• Maintaining and reviewing logs of events to be used by emergency operations personnel.

Location: O'Hare International Airport

Days: Varies; 3 shifts operating on a 24H basis, 24/7/365 availability required.

Hours: 7:00 a.m. 3:00 p.m.; 3:00 p.m. 11:00 p.m.; 11:00 p.m. 7:00 a.m.

This position is in the Career Service.

Qualifications:

Minimum qualifications include:

• Six (6) years of emergency management or operations centers work experience, OR
• Graduation from an accredited college with an Associate's degree, PLUS four (4) years of emergency management or operations centers experience, OR
• Graduation from an accredited college or university with a Bachelor's degree, PLUS two (2) years of emergency management or operations center experience, OR
• Graduation from an accredited college or university with a Master's degree or higher, PLUS one (1) year of emergency management or operations center experience.

Note: The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA). Note: This position is subject to working off-hour shifts as required 24/7/365. Note: This position requires a valid license at the time of hire.