Senior Branch Manager

Company: Diversified Members Credit Union City: Detroit State: MI About DMCU Diversified Members Credit Union (DMCU) is a member-focused financial institution dedicated to providing exceptional financial services and lending solutions to our community. Our mission is to empower our members through personalized service and innovative financial products. Summary The Senior Branch Manager is responsible for overseeing branch operations, ensuring exceptional member service, and driving business development in alignment with the credit union’s mission and strategic goals. This role provides strategic leadership and day-to-day oversight for a high-volume, community-focused branch, fostering a high-performing team while maintaining a strong culture of compliance, accountability, and service excellence. In addition to operational leadership, the Senior Branch Manager plays a critical role in stabilizing branch performance, strengthening staff engagement, and developing leadership capability across the team. This role leads staff development, coaching, and training initiatives, promotes operational efficiency, and supports organizational growth by aligning branch performance with enterprise objectives. Through visible leadership, effective decision-making, and community awareness, the Senior Branch Manager supports the credit union’s continued success and long-term growth within the Detroit market. Primary Responsibilities Provide senior oversight of branch operations to ensure operational excellence, regulatory compliance, and adherence to credit union policies and standards. Lead, coach, and develop branch leadership and staff, including direct guidance and support to the Branch Manager, to cultivate a high-performing, accountable, and engaged team. Drive membership and deposit growth through the development and execution of strategic initiatives aligned with organizational goals and market opportunities. Promote and reinforce a strong service and sales culture, ensuring consistent cross-selling behaviors and accountability for scorecard performance. Build and maintain strong member relationships, serving as an escalation point for complex or sensitive member matters as needed. Monitor branch performance, cash positioning, staffing levels, and operational efficiency to optimize service delivery and resource utilization. Serve as a visible representative of the credit union within the community, developing external relationships and identifying opportunities for business growth and expansion. Partner in the development and enhancement of training initiatives to strengthen team capability, engagement, and performance. Collaborate closely with the Director of Operations and Executive Management Team on strategic initiatives, operational improvements, and organizational priorities. Oversee staffing coverage and time-off planning to ensure continuity of operations and consistent service levels. Ensure appropriate controls related to security, record retention, and regulatory compliance are consistently maintained and reinforced. Requirements Seven or more years of leadership experience in a financial institution Bachelor’s degree in Business Administration or related field preferred Jack Henry Symitar system knowledge preferred Experience leading operations for a high-volume, large asset size branch Proven experience overseeing, coaching, and developing teams of 15 or more team members Flexibility to work Saturday’s, and assist at other DMCU branch locations as needed Strong leadership, decision-making, and problem-solving skills Excellent communication and interpersonal skills Proficiency in Microsoft Office and banking software Ability to write reports, implement policies, and ensure operational compliance Completion of all required compliance and information security training annually Comfortable in a high-transaction, community-development-focused branch Able to lead in high traffic corporate-office environment Working Conditions Ability to lift 10-15 lbs. Ability to sit for long periods of time. Compensation The salary range for this position is $90,000–$93,000 annually, depending on experience, qualifications, skills, and relevant expertise. The final compensation offer will be based on the candidate’s experience, qualifications, and overall fit for the role. In addition to base salary, this position is eligible for a new hire bonus after 90 days of employment. 90% Company-paid health and dental insurance Up to 85% company paid vision insurance Company paid life Insurance on your 91st day Up to 10 days of PTO within your first year after 90 days of employment 15 paid holidays 2 Mental Health days after 90 days of employment Tuition reimbursement up to $3,500 annually 1 Birthday Day after 1 year of employment 401K: DMCU will contribute 6% of your creditable compensation and will match 100% up to 2% of your income Work Location: In Person This leadership position is required to be onsite at our Detroit Main branch. #J-18808-Ljbffr