Helpdesk Technician

Description Be a part of the best team in Property Management!!! Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT , who will provide reliable, hands-on IT support for our corporate staff and property-level site teams. What we Offer: At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include: Medical, dental & vision insurance Company matched 401(K). Paid time off- Vacation, sick, floating holidays 12 additional paid holidays Tuition Reimbursement PetPlan Pet Insurance Employee Assistance Program Long & Short-Term Disability Insurance AND MORE The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support experience and an appropriate combination of formal education and industry certifications, with the ability to independently resolve day-to-day technical issues, handle occasional complex tickets, and support Vesta's core business applications. Essential Functions: Serve as a secondary point of contact for more complex helpdesk tickets, independently troubleshooting hardware, software, network, and application issues beyond routine password resets and setup requests. Work the incoming ticket queue in Zendesk, ensuring tickets are correctly prioritized (Urgent/Routine/Low), assigned, and resolved within SLA targets. Provide end-user support for Yardi Voyager, the company's core property management platform, including login/access issues, module errors, and coordination with the Yardi support team on defects. Administer and support the Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including mailbox, permissions, and license management. Manage user account lifecycle in Active Directory / Azure AD: onboarding, offboarding, access changes, and periodic access reviews for corporate and site-level staff. Support and troubleshoot Zoom (meetings, rooms, and Zoom Phone) for daily scrums and business meetings across the organization. Image, deploy, and maintain Windows desktops/laptops and mobile devices; manage endpoints through the organization's MDM/endpoint management tooling. Troubleshoot local network, VPN, and connectivity issues at corporate and property sites, escalating to network/infrastructure teams as needed. Maintain and expand the internal knowledge base and standard operating procedures; document recurring issues and known resolutions. Coordinate with third-party vendors (Yardi, Zendesk, Microsoft, ISPs, hardware vendors) on outages, licensing, and support cases. Contribute ticket and performance data to weekly IT operations reporting. Other duties as assigned Requirements Required Education and Experience: 6-8 years of progressive experience in IT helpdesk, desktop support, or end-user technical support roles. Associate's or bachelor’s degree in IT, Computer Science, or a related field; OR an equivalent combination of education, relevant certifications, and directly applicable work experience. One or more relevant industry certifications strongly preferred, such as CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Modern Desktop Administrator Associate; or ITIL Foundation. Hands-on experience administering Microsoft 365 and Active Directory/Azure AD in a business environment. Working knowledge of ticketing/ITSM systems (Zendesk or comparable) and ITIL-aligned incident/request management practices. Solid understanding of Windows OS support, basic networking (DNS, DHCP, VPN), and endpoint/mobile device management. Strong customer service orientation, written and verbal communication skills, and the ability to explain technical issues to non-technical staff. Demonstrated ability to independently prioritize and manage a high-volume ticket queue across multiple business units/sites. Preferred Qualifications Prior experience supporting Yardi Voyager or another property management/real estate ERP platform. Experience in property management, real estate, or affordable housing industries. Basic scripting/automation experience (PowerShell) for routine account or device tasks. Successful completion of a background check and drug screening required. Valid Driver's License and clean driving record required. Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace. #J-18808-Ljbffr