Collections Specialist

Collections Account ManagerThe Collections Account Manager must possess a strong desire for excellent, professional customer service. The Account Manager performs collection efforts on delinquent accounts. In addition, this team member will process payments from customers who are not delinquent and will be responsible for general customer service questions. This team member has significant contact with customers in a fast-paced environment.Location: Auto Finance USA - The Key Dealership - Oklahoma City, OklahomaSalary Range: $15.00 - $18.00Level: EntryTravel Percentage: NonePosition Type: Full-TimeJob Shift: DayJob Category: Entry LevelJob Duties and Responsibilities:Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administrationReview and monitor delinquent accounts dailyEffectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relationsEstablish and maintain payment arrangements consistent with company guidelinesProcess payments and set customers up on auto debitRecord all relative information into the collections system regarding collection callsResolve customer problems while applying good customer service and in a timely mannerHandle general customer service questions while remaining professional and following company policies and guidelinesMake recommendations to management of accounts needing additional attentionInitial skip tracing as needed to find location informationMeet daily goals set for accounts worked and calls madeMeet Quality and Assurance standards for calls monitoredPerform other duties as assignedAbility to work overtime based on the needs of the companyMay assist in other related departments as required by business needsPhysical Job Description:Verbal and written communication 8 to 9 hours each scheduled work daySitting and standing positions 8 to 9 hours each scheduled work dayAir controlled environment, florescent lighting, and natural lightingClose proximity to computer screensAbility to work within fluctuating background noise and movementTaking phone calls for 8 to 9 hours each scheduled work dayQualifications:Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammarPC skills. Strong typing and Internet navigation skills requiredStrong communication and customer service skillsStrong problem solving skills and has the ability to multi-taskMust have the ability to work and adapt in a changing environmentFrayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.