Bilingual Collections Specialist

Auto Finance Usa Account ManagerAuto Finance USA is one of the leading lenders in Oklahoma for people with less than perfect credit seeking auto loans. Our growing company currently has openings within our auto collections department. If you consider yourself someone who is great at communicating, problem solving and enjoys working customer service- we are looking for you! No experience required; we will train you. The Account Manager performs collection efforts on delinquent auto loan accounts and provides additional support to our customers. We like to have fun while we work our accounts! We are looking for both experienced and inexperienced team members to join our fast-paced environment. If this ad speaks to you, apply with us today to meet our team.Location: Auto Finance USA - OKCSalary Range: $15.00 - $18.00 per hourTravel Percentage: NonePosition Type: Full-TimeJob Shift: DayJob Duties and Responsibilities:Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administrationReview and contact delinquent accounts dailyEffectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relationsEstablish and maintain payment arrangements consistent with company guidelinesProcess payments and set customers up on auto debitRecord all relative information into the collections system regarding collection callsResolve customer problems while applying good customer service and in a timely mannerHandle general customer service questions while remaining professional and following company policies and guidelinesMake recommendations to management of accounts needing additional attentionInitial skip tracing as needed to find location informationMeet daily goals set for accounts worked and calls madeMeet quality and assurance standards for calls monitoredPerform other duties as assignedAbility to work overtime based on the needs of the companyMay assist in other related departments as required by business needsPhysical Job Description:Verbal and written communication 8 to 9 hours each scheduled work daySitting and standing positions 8 to 9 hours each scheduled work dayAir controlled environment, florescent lighting, and natural lightingClose proximity to computer screensAbility to work within fluctuating background noise and movementOutbound and inbound phone calls for 8 to 9 hours each scheduled work dayQualifications:Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammarPC skills. Strong typing and Internet navigation skills requiredStrong communication and customer service skillsStrong problem-solving skills and has the ability to multi-taskMust have the ability to work and adapt in a changing environmentNo experience required in related fieldFrayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.