Consumer Loan Funding Specialist

Job Description

Job Description

BASIC FUNCTION

The Consumer Loan Funding Specialist is responsible for funding consumer loans accurately, efficiently, and compliantly across both the Direct/Centralized Lending channel and the Indirect dealership channel. This position manages loans from approval through funding, performs final review and post-funding audit of loan documentation, communicates directly with members and dealership partners, and adjusts priorities between channels based on business need, staffing levels, and loan volume.

This position is regularly scheduled Tuesday through Saturday in order to extend WEOKIE's consumer lending capability into Saturday, when member and dealership demand is highest. The role enables members to complete and fund a loan on a Saturday rather than waiting until the following business day, and provides same-day dealership funding support during peak weekend vehicle sales volume. Saturday coverage is a core purpose of this position, not an incidental scheduling requirement.

Because the position operates with limited on-site supervision on Saturday, it requires sound judgment, thorough knowledge of lending policy and regulatory requirements, and the ability to take appropriate independent action within established authority limits.

MAJOR ACTIVITIES

Direct / Centralized Lending Funding

• Manages consumer loan files from approval through funding and coordinates with members to complete the funding process using DocuSign and other approved technologies.
• Conducts a thorough final audit of each loan prior to funding to ensure accuracy, completeness, and compliance with WEOKIE policies, procedures, and applicable regulations.
• Reviews loan documents with members to confirm understanding of terms, payments, and any insurance or ancillary products selected.
• Communicates clearly with members regarding required documentation, conditions, funding steps, timelines, and loan status.

Indirect Lending Funding

• Performs close inspection of all documents received in the indirect loan document package for quality assurance and to ensure full compliance with program requirements.
• Reviews dealership-submitted loan packages for completeness, accuracy, and regulatory compliance, including title and lien perfection, insurance verification, and GAP or extended warranty documentation.
• Oversees the daily ACH process to ensure reserves and loan proceeds are funded to the correct dealership account on the day the loan is booked.
• Opens share accounts for applicants who become member-owners as a result of an accepted indirect loan application.
• Communicates with dealerships regarding missing documents, title issues, funding exceptions, and contract corrections, and follows up consistently until timely correction is obtained.
• Maintains accurate and current records of each loan disbursement transaction.
• Maintains positive working relationships with the indirect dealership network while keeping the best interests of the credit union and the member-owner at the forefront.

Cross-Channel and General

• Completes daily auditing of funded loans to confirm that compliance and procedural requirements are met.
• Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed, and reports gaps in policies, procedures, and operating controls to leadership so that member impact and risk are mitigated.
• Funds within established authority limits and escalates exceptions in accordance with departmental procedure. On Saturdays, escalates to the designated manager on call.
• Prioritizes workload between the Direct/Centralized and Indirect channels based on business need, staffing levels, and loan volume, following priority guidance established by the Centralized Lending Manager and the Indirect Lending Manager.
• Ensures all loan information and system data are accurately maintained within MeridianLink, Origence, FISERV DNA, DocuSign, Eltropy, Microsoft Office applications, and other approved lending systems.
• Collaborates with underwriting, branch personnel, lending staff, and leadership to ensure timely loan fulfillment.
• Maintains member and organizational confidentiality and completes all required training.
• May perform occasional business-related errands such as document delivery via FedEx, UPS, or postal services. Mileage reimbursed per policy.
• Performs other duties as assigned.

CRITICAL RESULTS

1. Members receive same-day loan document review and funding support on Saturdays, extending full-service consumer lending beyond the standard business week.
2. Dealership contracts received on Saturday are funded same-day when the submitted package is complete, meeting the funding timeliness terms of the dealership agreement.
3. Consumer loans in both channels are funded accurately and timely, and all documentation meets regulatory and credit union standards.
4. Funding errors, exceptions, and rework are consistently minimized.
5. Reserves and loan proceeds are disbursed to the correct dealership account on the day the loan is booked.
6. Members and dealership partners receive superior service and clear, timely communication.
7. Independent action is taken appropriately and within established authority across a variety of situations, particularly during Saturday coverage.
8. Losses, errors, and risks are controlled and mitigated through adherence to all applicable policies, procedures, and operating controls.

QUALIFICATIONS

A. Specialized or Technical Knowledge and Skills:

1. High School Diploma or GED required; Associate's or Bachelor's degree preferred.
2. Minimum of two years of consumer lending, loan processing, funding, or financial institution experience required; three or more years preferred.
3. Experience with both direct and indirect lending preferred.
4. Experience in loan interviewing, processing, and disbursement preferred.
5. Strong attention to detail and the ability to analyze and validate complex information.
6. Ability to work independently, exercise sound judgment, and manage multiple priorities in a deadline-driven environment with limited on-site supervision.
7. Strong verbal and written communication, analytical, organizational, and problem-solving skills.
8. Working knowledge of lending processes, documentation, and compliance preferred.
9. Proficiency in Microsoft Office and lending systems such as MeridianLink, Origence, FISERV DNA, DocuSign, and Eltropy preferred.
10. Bilingual skills (Spanish or other languages) preferred but not required.
11. Availability to work a regular Tuesday through Saturday schedule.

B. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1) Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE's core values.

Member Focus (internal and external):  Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

Integrity/Ethics:  Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

Dependability:  Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

2) Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

Job Knowledge:  Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Productivity:  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Quality:  Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns and acts on quality problems.

Interpersonal Skills:  Has good listening skills, builds strong relationships, is flexible and open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

Adaptability:  Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Initiative:  Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, and practices self-development.

C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

This position is regularly scheduled Tuesday through Saturday, with scheduled days off on Sunday and Monday. Schedule may be subject to change at any time with the approval of the Vice President of Consumer Lending.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.