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Front Office Supervisor

$19 - $22 per hour

Hilton Worldwide Holdings

Irving, TX
Reports To : Front Office Manager

$19.00 - $22.00 per hour paid bi-weekly

Role Description

This is a full-time, on-site position located at the Embassy Suites in Irving, TX. The Front Office Supervisor is responsible for overseeing all Front Office operations including guest registration, room assignments, and daily departmental tasks. This role ensures exceptional guest service, supports the Front Office team, assists with training, and promotes a smooth and efficient operation across all shifts.

Responsibilities
  • Supervise the Front Desk team to ensure efficient check-in/check-out procedures and outstanding guest service.
  • Assist with training, coaching, and development of front office associates.
  • Create, manage, and adjust staff schedules to ensure proper coverage at all times.
  • Ensure all guests are assisted promptly, courteously, and professionally.
  • Apply strong problem-solving skills to resolve guest issues and concerns in a timely and satisfactory manner.
  • Communicate effectively with housekeeping, maintenance, and all other departments to ensure seamless service delivery.
  • Monitor and verify that all front desk checklists, procedures, and brand standards are followed consistently.
  • Review daily work for accuracy, including billing, payment postings, deposits, and error-free balancing.
  • Support hotel goals through collaboration, teamwork, and maintaining a positive work environment.
  • Maintain and improve guest satisfaction by providing personalized service and anticipating guest needs.
  • Collect and review guest feedback, helping implement improvements where needed.
  • Recruit, train, and onboard new front office staff.
  • Evaluate employee performance and provide feedback, coaching, and corrective actions when necessary.
  • Handle continuous guest requests in a fast-paced environment with professionalism and urgency.
Qualifications
  • Bilingual (Spanish/English) preferred.
  • Previous supervisory experience required.
  • Prior hotel front desk or hospitality experience required.
  • Experience with PEP or property management systems preferred.
  • Fluent in English with strong reading, writing, and communication skills.
  • Must have legal authorization to work in the United States.
  • Ability to lead by example and maintain a professional demeanor.
  • Strong multitasking and organizational skills.
  • Excellent customer service and conflict-resolution abilities.
  • Ability to work a flexible schedule including weekends, holidays, and varying shifts as needed.
Apply
Vacancy posted 4 days ago
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