Technical Support Specialist,

IT Support RoleAre you passionate about technology and enjoy helping others solve technical challenges? Would you like to build your IT support skills while contributing to a global organization that values innovation, collaboration, and professional growth?About the RoleThis entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment.ResponsibilitiesParticipate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.Provide support and technical setup at some trade shows which includes periodic travel.Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.Install and configure desktop systems and workstations.Support end users with technical issues under supervision.Assist with network-related troubleshooting activities.Perform all other duties as assigned.RequirementsHigh school-level knowledge of computer hardware and software.High school degree, technical certifications, or equivalent work experience required.A+ Certification or other technology certifications a plus.Hardware/software installation skills.Hardware/software troubleshooting skills.Basic understanding of software monitoring tools.Understanding backup procedures.Good problem-solving and organizational skills.Ability to travel less than 25%.Work in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.