Student Worker (IVC - Guidance and Counseling)

SUMMARY DESCRIPTION

Under general supervision the Student Worker, will a ssist with front desk duties for the Guidance and Counseling Office. Students will schedule appointments, answer phone calls, answer emails and assist with in person traffic. Assist with supporting our Welcome Desk duties as needed. Students may help with general clerical duties/minimal office maintenance to support full time staff in Counseling. Assist counseling faculty as needed. Assist with other duties as needed to support the senior counseling office assistant.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Greet visitors, answer phones, screen or forward calls, respond to student inquiries, and provide accurate campus information.

Direct students and visitors to appropriate campus departments or staff and take messages as needed.

Distribute marketing materials around campus and participate in outreach efforts.

Provide general clerical support, as needed.

Attend regular team meetings and training sessions.

QUALIFICATIONS

Knowledge of:

Basic principles of customer service and office operations.

Basic event planning and coordination strategies.

Campus resources, student services, and organizational structure (or ability to learn quickly).

Common office software such as Microsoft Office, Google Workspace, and basic graphic design tools (e.g., Canva).

Ability to:

Communicate clearly and effectively, both orally and in writing.

Provide courteous and professional customer service to diverse populations.

Participate in the planning and execution of small- and large-scale events, including day-of logistics.

Work collaboratively in a team environment and independently with minimal supervision.

Manage multiple tasks efficiently and meet deadlines.

Think creatively and contribute new ideas for student programming and engagement.

Maintain confidentiality and handle sensitive information appropriately.

Report on working on a regular and consistent basis, as scheduled, to assigned job.

EDUCATION AND EXPERIENCE

Must be a current Irvine Valley College student in good academic standing.

Must be enrolled in at least 6 units during Fall/Spring semesters and 3 units during Summer to be eligible for and maintain employment.

Previous experience in customer service, event planning, student government, or campus clubs (preferred but not required).