Virtual Patient Support Specialist

Updated: July 20, 2026 Location: Salt Lake City, UT, United States Job ID: 17132-OTHLOC-CDywYfwp You’re a proactive problem-solver who builds strong, trusted relationships with customers. In this role as a REMS Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM. You will: Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines. Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner. Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s). Conduct pre and post call analysis of calls. Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved. Job Qualifications: Education Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience. Required Skills 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred. Working knowledge of medical terminology Solid written and verbal communication skills and listening skills. Ability to type 40+ words per minute (wpm) Efficient computer and data entry skills; ability to learn new systems and programs quickly. Excellent attention to detail Ability to prioritize and reprioritize workload depending on program needs. Preferred Skills 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [email protected] One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr Syneos Health