Telecommunications Officer

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire, and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enter information into a Computer Aided Dispatch (CAD) system, and process non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed‑circuit television (CCTV) during special events and for security‑related activities, and performs multiple tasks concurrently, while working in a fast‑paced environment and maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Answers Emergency 911 and non-emergency telephone calls for police, security, and technical support events and services. Enters information concerning calls for technical support and security‑related patrol activity into a Computer‑Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment. Forwards calls received in the Police Communications Center to the appropriate office of the TJCPD. Monitors CCTV for situations indicating a need for a law enforcement or security response, and forwards the information to the appropriate police dispatch station to initiate a proper response. Composes and distributes shift and found property logs, and performs other police communication center paperwork. Competencies Collaboration/Teamwork Computer Software Skills Customer Service Data Analysis Decision‑making Internet Research Interpersonal Skills Multi‑tasking Negotiation Written Communication Organizational Skills Problem‑solving Project Management Time Management Typing/Word Processing Supervisory Responsibilities Individual Contributor Work Environment Regular work required outside of normal business hours. Physical Demands Standing, walking, sitting, reaching, lifting/carrying up to 50 lbs, pushing/pulling up to 50 lbs, and use of computer/keyboard. Working Conditions Enclosed secured communications environment, patient care unit, exposure to blood, chemicals, radiation, and animals. Must be able to work any shift assignments during the day, evening, and night with possible varying days off and on holidays. Subject to emergency recall during man‑made or natural disasters and unusual occurrences on campus. Required Education High school diploma or equivalent. Telecommunications Certifications Available additional monthly pay for Telecommunications Certifications at Intermediate, Advanced, and Master levels. Expectations Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Will have contact – in person, by email, or by phone – with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio‑economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee. NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. #J-18808-Ljbffr