HVAC Service Manager

Job Description

Job Description

Description:

Comfort Zone is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

The HVAC Service Manager is responsible for the overall leadership, performance, profitability, and daily operations of the HVAC Service Department. This role oversees technician development, customer satisfaction, scheduling, safety compliance, operational efficiency, and department financial performance.

This position is ideal for a strong operational leader who can build teams, drive accountability, support technician development, and deliver excellent customer service while growing department performance.

What You’ll Own

• Lead daily HVAC Service Department operations
• Manage scheduling, backlog management, and service workflows
• Support residential and commercial maintenance agreement programs
• Monitor department productivity, gross margin, and operational performance
• Recruit, hire, onboard, and develop Service Technicians
• Conduct coaching, ride-along, performance reviews, and team meetings
• Support technician training, development, and accountability
• Assist with complex technical service issues and escalations
• Promote customer education regarding repairs, system performance, upgrades, and maintenance programs
• Ensure compliance with safety standards, company policies, and industry regulations
• Partner with HR regarding hiring, corrective action, licensing, background screening, and employee matters
• Maintain service reporting accuracy, invoicing, and operational documentation
• Support a positive team culture focused on growth, accountability, and customer satisfaction

What Success Looks Like

• Strong department profitability and gross margin performance
• High customer satisfaction and retention
• Reduced callbacks and warranty issues
• Strong technician productivity and schedule efficiency
• Consistent maintenance agreement growth and renewal performance
• Safe operations with strong safety compliance
• Accurate reporting, invoicing, and documentation
• Strong employee retention, engagement, and development
• Timely resolution of customer concerns and escalations
• Positive team culture focused on accountability and performance

Required Qualifications:

• 5+ years of HVAC service experience
• Previous leadership or management experience in HVAC operations
• Strong understanding of HVAC service operations and field workflows
• Strong leadership, communication, coaching, and conflict resolution skills
• Ability to analyze operational reports and department performance metrics
• Knowledge of scheduling, dispatching, and service operations
• Valid driver’s license with acceptable driving record
• Must pass a background check and drug screening
• Professional appearance and customer-focused attitude

Preferred Qualifications

• Experience managing residential and/or commercial HVAC service departments
• ServiceTitan experience
• Experience managing maintenance agreement programs
• Financial and operational management experience
• EPA Universal Certification
• NATE Certification
• Experience leading technician training and development
• Bilingual English/Spanish

What We Offer

• Competitive salary based on experience and operational leadership background
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company vehicle, where applicable
• Ongoing leadership and technical development opportunities
• Opportunity to grow within a growing home services platform

Seacoast Service Partners is an Equal Opportunity Employer.