Wi-Fi Operations Engineer

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Wi-Fi Operations Engineer
Location: Columbus, OH
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

Role summary

• We are seeking a Wi-Fi Operations Engineer to deliver a "follow the sun" operational support model for the Client's global enterprise Wi-Fi environment.
• You will ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning.
• The role works as part of a globally distributed team, handing over seamlessly between regions to provide 24x7 coverage.

Responsibilities:

Network monitoring

• Monitor the global Wi-Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client's monitoring and cloud management platforms
• Track key health indicators including AP availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status
• Configure and tune alerts and thresholds to reduce noise and enable early detection of issues
• Identify security events on the wireless network, such as rogue APs and anomalous client behavior, and escalate per defined procedures

Years of Experience:

• 10.00 Years of Experience

Top Skills:

• Network Monitoring
• Incident Management
• Performance Optimization

TekWissen Group is an equal opportunity employer supporting workforce diversity.