Front Desk Agent

Job Description

Job Description

Description:

Do you enjoy meeting new people, creating memorable experiences, and being the reason someone leaves with a smile? Join the team at Cragun's Resort on Gull Lake, one of Minnesota's premier resort destinations, as a Front Desk Agent.

As a Front Desk Agent, you'll be the face of the resort and play a vital role in delivering exceptional guest experiences. From welcoming families on vacation to helping guests celebrate special occasions, you'll be at the center of creating lasting memories while working in a beautiful lakeside environment. Whether you're looking for your first hospitality role or want to build a career in guest services, we'd love to meet you.

Part-Time Opportunities 2 - 4days per week

• 7:00 AM - 3:00 PM 
• 3:00 PM - 11:00 PM
• Must be able to work the evening shifts at least 2days per week; including weekends.

Position Details

• Welcome guests with a friendly, professional attitude and ensure a smooth check-in experience.
• Assist guests throughout their stay by answering questions and providing exceptional service.
• Handle reservations, guest registrations, check-outs, and room assignments accurately.
• Process cash and credit card transactions while following established procedures.
• Maintain accurate room status information and guest records.
• Share information about resort amenities, activities, accommodations, dining, and local attractions.
• Resolve guest concerns promptly and professionally.
• Accommodate special requests whenever possible to exceed guest expectations.
• Maintain the security and confidentiality of guest information and room keys.

We're seeking team members who are:

• Friendly, energetic, and genuinely enjoy helping others.
• Passionate about delivering outstanding customer service.
• Organized and able to multitask in a fast-paced environment.
• Professional, dependable, and positive under pressure.
• Comfortable communicating in person and over the phone.
• Flexible and available to work evenings, weekends, and holidays as needed.

  We're seeking team members who are:

• Friendly, energetic, and genuinely enjoy helping others.
• Passionate about delivering outstanding customer service.
• Organized and able to multitask in a fast-paced environment.
• Professional, dependable, and positive under pressure.
• Comfortable communicating in person and over the phone.
• Flexible and available to work evenings, weekends, and holidays as needed.
• Must be at least 16 years old.
• Valid driver's license required - if over 18yrs old
• Previous customer service, hospitality, retail, or front desk experience is a plus, but not required.
• We are happy to train motivated individuals with a great attitude and strong work ethic.

• Discounted lodging for you
• Food and beverage discounts throughout the resort
• Marina rental discounts
• Gift shop savings
• Significant discounts at our award-winning golf courses
• Beautiful lakeside work environment
• Opportunities to develop customer service and hospitality skills
• Supportive and team-oriented culture

If you're looking for a rewarding role where every day is different and your work makes a meaningful impact on guests' experiences, we'd love to hear from you. Apply today and become part of the Cragun's team, where exceptional guest experiences begin with you.