Front Desk Agent

Job Description

Job Description

Description:

Do you find joy in making lasting memories for others? We invite you to join our caring family at Cragun’s Resort on Gull Lake as a Front Desk Agent! Our front desk team is not just the first and last point of contact for our guests; we are the warm welcome and the heartfelt farewell. We play a crucial role in ensuring every guest feels valued and appreciated

during their stay.

Shifts Available:

Part-time opportunities are available. Hiring for 7AM -3PM and 3PM – 11PM shift and weekend availability is a must.

Key Responsibilities:

• Warmly greet and register guests upon their arrival, making them feel at home.
• Be attentive to special requests and do our best to accommodate them.
• Efficiently manage guest check-ins and check-outs to ensure a smooth experience.
• Handle cash and credit card transactions with care, adhering to proper cash-handling procedures.
• Maintain accurate room status and tracking, always keeping our guests' needs at heart.
• Provide insightful information about room types, rates, and resort amenities to guide our guests in making informed choices.
• Offer options and alternatives to ensure every guest’s needs are met.
• Ensure the security of guest room keys with a focus on trust and safety.
• Answer guest inquiries and resolve any concerns with professionalism and empathy.

Requirements:

• A positive, “Guest First” attitude, fueled by a true passion for customer service.
• Strong multitasking and organizational abilities to manage the busy pace of the front desk.
• A friendly, professional, and enthusiastic demeanor that uplifts everyone's spirits.
• Willingness to work a flexible schedule, including evenings and weekends.
• A valid driver’s license is required.
• Must be at least 16 years of age or older.
• Previous hospitality experience is a bonus but not necessary.
• Comfortable communicating on the phone, as it’s an important part of connecting with our guests.

Why Join Our Team?

• Discounts on marina rentals to enjoy our beautiful surroundings.
• Food and beverage discounts to treat yourself.
• Lodging discounts for your getaway needs.
• Savings in our gift shop to take a piece of Cragun’s home with you.
• Significant discounts at our award-winning golf courses for those who love to swing.

Apply today, and let's work together to create unforgettable experiences for our guests.