Office Supervisor

Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, and Iowa. We are looking for a reliable and hard working candidate to join our office team in Normal, IL. The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. Essential Duties and Responsibilities: Execute the daily office plan in accordance with the site leadership team’s guidance and direction. Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases. Lead, motivate, and coach the CSRs to deliver best-in-class customer service and ensure the company’s culture, values, and processes are upheld. Foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential. Effectively leading through clear, direct, and respectful communication. Ensure all reports and logs are filled out timely and correctly. Key point of contact for all customers entering the RDC. Interface and communicate with customers, employees, and leadership team within Southshore Companies. Drive continuous improvement though lean thinking and a 5S mentality. Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence. Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment. Performs all duties in accordance with Southshore Companies safety manual. Regular (punctual and dependable) attendance is an essential function of this job. Other duties as assigned. Education and/or Experience: Bachelor’s degree preferred, or an equivalent combination of education and experience. High School Diploma or GED required. 3 plus years of clerical office supervision experience required; additional education may be substituted for years of work experience. Prior SAP experience is a plus. Inventory control experience preferred Knowledge, Skills, and/or Abilities: Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance. Ability to read, write, count, and perform basic math skills of addition, subtraction, multiplication, and division. Requires initiative and ability to work independently and in a team setting. Ability to talk, listen, understand, and follow directions. Good written and verbal communication skills. Bilingual is a highly preferred skill for this position. Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products. Computer skills are preferred including use of email and internet. Data entry skills are required. Ability to set priorities and flexibly to reset priorities in a changing environment. Ability to work in a fast-paced environment and meet productivity targets. Ability to pay attention to details and accuracy in inventory control. Good organizational skills. Ability to meet deadlines. Strong sense of time management. Strong customer service skills. Ability to work Monday – Friday plus overtime including some Saturdays as needed by the business (especially during peak season – January through April) Work Environment & Physical Demands: Occasionally required to lift and/or move up to 10 pounds. Regularly required to talk and/or hear to communicate with management, supervisors, employees, customers, and/or truck drivers. Occasionally required to bend, twist, turn, kneel, and/or squat. Occasionally required to stand and/or walk on the concrete warehouse floor. Occasionally required to use hands and fingers to handle or feel objects, tools, or controls. Occasionally required to stand, walk, sit, and reach with hands and arms. Frequently / Regularly required to sit at a desk and work on a computer. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse. Safety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks, and masks (as needed). Our facility handles soybeans. Applicants with soy allergies should be aware of potential exposure in the work environment. Pay: $27.00 + per hour. Seasonal bonus program of $2.25 on top of your hourly wage from November-April each year!* Shift: 7AM-3:30PM April - November Split shifts from November-April; 5:45AM-2:15PM + OT & 2PM - 10:30PM + OT Ability to work both shifts if necessary is preferred Benefits: Medical, Dental, & Vision Insurance Company Paid Life Insurance Voluntary Life Insurance for Employee, Spouse and Child 401(k) + 4% Company Match Company Paid Life Insurance Paid Time Off Paid Holidays Company Paid Life Insurance Pet Insurance EAP Program Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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