Part-Time Library Assistant, Weekends (Academic year, 40 weeks)

Part-Time Library Assistant, Weekends (Academic year, 40weeks) St. John's University Salary: $21.50 Hourly Job Type: Part-Time Staff Job Number: 202600093 Location: Queens Campus, NY Department: Closing: St. John's, established in 1870, has two New York City campuses;international locations in Rome, Italy; Limerick, Ireland; andParis, France; and study abroad locations around the world. ThePrinceton Review and other top rankings consistently recognize theUniversity's outstanding academics, diverse student body, dynamicinternship, and volunteer opportunities, focus on student life, anddiverse study abroad offerings. St. John's University offers morethan 100 undergraduate and graduate programs in its six collegesand schools, with a growing number of programs offered online. TheUniversity is accredited by the Middle States Commission on HigherEducation and 12 other major academic and professionalassociations. A dedication to diversity, equity and inclusion is at the heart ofour mission. As a Catholic and Vincentian university, St. John's iscommitted to institutionalizing practices of inclusive excellenceto ensure that we welcome and celebrate the intrinsic worth of allmembers of our community. We will become an even strongeruniversity as we enhance equity at every level of ourinstitution.Our graduates will excel in the competencies and valuesneeded for leadership and service in a rapidly evolvingworld. Job Summary The Part-Time Library Assistant provides front-line customerservice to our students, faculty, staff, and administrators. Thisposition is a 40-week part-time position, based on the academicFall/Spring calendar. Job Responsibilities Provide accurate, timely, student-centered information andservice from the 3rd Floor Service Desk in person, online or bytelephone, supporting circulation, interlibrary loan, hold shelf,reserves, research, media, and related library services. Apply library policies, procedures, and workflows consistentlyto ensure accurate transactions, operational efficiency, and apositive experience for students and other library patrons. Identify and resolve patron questions and service issues in atimely manner, provide quality information and directions, andconnect students to appropriate library resources and support. Support the effective operation of the circulation departmentby following established opening and closing procedures andmaintaining an organized, welcoming, and productive serviceenvironment. Monitor study areas by taking hourly headcountsthroughout the day. Supervise student workers as needed. This includes training,assigning, and prioritizing tasks, and reinforcing library policiesand procedures. Maintain ongoing communication with department supervisorregarding operational issues, service challenges, and any otherissues or concerns. Participate in library projects and initiatives that enhanceoperational efficiency, service quality, and the studentexperience. Adapt to changing workflow priorities and staffing needs whilemaintaining consistent high-quality service. Perform other duties as needed to support effective libraryoperations and student success. Other Duties Please note that this job description is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time,with or without notice. with or without notice. Supervisory Responsibility N/A Competencies, Education, Experience Student Centered Service: Demonstrated commitment to creating awelcoming and supportive library experience that helps our librarypatrons obtain the resources and assistance they need tosucceed. Library Systems Proficiency: Develop proficiency in all ILS/WMSfunctions, i.e., check in/checkout items, searching catalog forresources, locate course reserve materials etc. This includes theability to locate library materials needed, diagnose and resolvepatron issues in an efficient and timely manner in line withlibrary policies. Attention to detail. Technology Skills: Strong computer skills and proficiency withMicrosoft 365 applications including Outlook, Teams, Word, andExcel. Learn to use standard equipment - scanners, microfilmreaders, etc. Operational Efficiency: Ability to manage multiple priorities,follow established workflows, identify inefficiencies, and completetasks accurately and in a timely manner. Problem Solving: Ability to assess patron and operationalissues, determine appropriate solutions, and resolve problemsefficiently in accordance with library policies. Communication: Excellent interpersonal, verbal, and writtencommunication skills, with the ability to communicate clearly andprofessionally with library users. Teamwork and Independence: Ability to work effectively as partof a team while also using sound judgement and initiative whileworking independently. Adaptability: Ability to respond positively to changingpriorities, workflows, staffing needs, and service demands. Continuous Learning: Willingness to learn skills and procedurespertaining to circulation, Course Reserves through formal andon-the-job training. Required Education and Experience: Some library experience or similar customer serviceexperience. HS Diploma or associates degree. Must be able to work a flexible schedule as needed. Demonstratereliable and predictable punctuality and attendance as required forthe position. Preferred Education and Experience: Library public service experience. Bachelor's degree. Supplemental Information Work Environment This position operates in an academic library setting,including the staffing of the Circulation Service Desk. Ability to operate office equipment. This position is requiredto use standard office equipment such as computers, printers,scanners, etc., and occasional use of microfilm or microfichereaders. Physical Demands Must be able to retrieve books from the library stacks and movea book truck holding items. Must be able to move frequently andlift materials for processing. While performing the duties of thisjob the employee is occasionally required to stand; move about;sit; carry work and use controls; reach with hands and arms; climbstairs, use the elevators; communicate. The employee mustoccasionally move up to 50 lbs. Specific vision abilities requiredby the employee include close vision, distance vision, colorvision, peripheral vision, depth perception, and the ability toadjust focus. Environmental Conditions May be exposed to dust and mold typically found in libraries. Position Type/Expected Hours of Work Part- Time work schedule: Saturdays, 10am -6pm, Sundays12pm-8pm, during the Academic year Must be able to work a flexible schedule as needed. This is a fully on-campus position. Travel N/A *Important Note- St. John's is NOT an E-VerifyEmployer St. John's offers a competitive compensation program which iscommensurate with your qualifications, experience, and contingentupon the departmental budget. St. John's University considersfactors such as (but not limited to) scope and responsibilities ofthe position, candidate's work experience, education/training, keyskills, internal peer equity, as well as market and organizationalconsiderations when extending an offer. We also offer an extremely comprehensive benefits program to meetthe diverse needs of our workforce. Along with exceptional benefitssuch as medical, dental, life insurance, long term disabilityinsurance, tuition remission, generous 403(b) employercontribution, employee assistance program, and liberal paid timeoff policies, faculty and staff can also enjoy St. John'sperforming arts, libraries, bookstores, dining facilities, campusrecreation and sporting events Any offer of employment is subject to receipt by St. John'sUniversity of satisfactory references, verification of employmentand education. St. John's University is an Equal Opportunity Employer. Allqualified applicants will receive consideration without regard torace, color, religion, sex, sexual orientation, gender identity,national or ethnic origin, age, status as an individual with adisability, protected veteran status, or any other characteristicprotected by law. #J-18808-Ljbffr