Post Closing Specialist

Job Title

Post-Closing File Management

Ensure receipt of fully executed closing files from closing agents in a timely manner.

Review completed packages for accuracy and completeness and facilitate correction when necessary.

Deliver completed loan packages to lenders in accordance with required timelines.

Issue Resolution & Coordination

Obtain signatures on missing or additional documents from lenders, borrowers, and closing agents.

Remedy post-closing issues or missing items through direct communication with closing agents and consumers.

Monitor and respond to inquiries received via post-closing email inboxes.

Compliance & Recording

Understand and comply with regulatory requirements related to funding, recording, and company policies.

Ensure timely and accurate submission of documents to appropriate counties for recording.

Monitor incoming recordings and update ResWare to reflect completed tasks.

Documentation & Systems

Complete Owner's and Loan Policies.

Perform scanning, uploading, and image management as required.

Ability to effectively and accurately convey information to others.

Performs related duties as assigned by management.

Qualifications and Education Requirements

High school diploma or equivalent required.

Bachelor's degree preferred.

1–2 years of experience in a mortgage or title funding/closing environment preferred.

Excellent verbal and written communication skills.

Strong customer service skills.

Proficiency with computers in a Windows environment, including Microsoft Excel.

Strong proofreading skills.

Ability to work in a deadline-driven, fast-paced, high-volume environment.

Skills, Abilities, and Knowledge

Strong attention to detail and organizational skills.

Effective problem-solving abilities.

Ability to manage multiple priorities simultaneously.

Strong clerical and computer aptitude.

Ability to work independently and collaboratively within a team environment.

Work Environment and Physical Requirements

Working on-site at assigned office location.

Regular and punctual attendance adhering to schedule established by leadership.

Sedentary work in a stationary position at a cubicle for prolonged periods of time.

Constant repetitive motions required for operating a computer, such as typing and managing phone calls.

Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Ability to lift and carry light items (up to 25 lbs.).