CHARGEBACK SPECIALIST

Chargeback Specialist

IRI believes in commitment, integrity, and strategic workforce solutions. Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow. We've stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity. Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients' success.

Job Description

Job Title: Chargeback Specialist Location: North Wales, PA, 19454 Duration: 6+ months

Position Summary:

The Chargeback Processing Sr Specialist will be responsible for the timely review and validation of debit memos submitted for chargebacks through Revitas CARS with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis, and manage chargeback accounts resulting in more than $12B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. Essential Duties & Responsibilities:

1. Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Revitas CARS system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts. Provide analysis of accounts for management review. 30%
2. Primary contact for customers, national account managers, and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues. 20%
3. Provide analytical review of indirect sales reporting to Client Account Managers, Branded Business Unit, and Government Pricing team. Provide chargeback and indirect sales data for management review to ensure customers are not overpaid and customer performance is accurately reflected in reporting. 15%
4. Manage relationship with Wholesalers to identify, fix, and resolve chargeback related issues. Responsible for scheduling and leading regularly scheduled Wholesaler conference calls to address issues and mitigate rejections to save time on the reprocessing of errors and minimize expensive rework for client and customers. 15%
5. Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues. 15%
6. Primary contact for internal and external chargeback audits. All other projects and responsibilities as assigned 5%

Qualifications

Position Requirements: Education Required: High School Diploma or GED required Education Preferred: Bachelor's Degree preferred Experience Required: 3+ years' experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered. Experience Preferred: Pharmaceutical industry experience Specialized or Technical Knowledge, License, Certifications needed: Proficient in Word, Excel, and familiarity with internet; experience with Revitas CARS preferred.