IT Systems Specialist

Job Title: IT Systems Specialist

Reports to: Director of IT Services

Supervisory Responsibilities: None

Employment Status: Full-Time (40 hours), Non-Exempt

Pay: $60,000 per year

Work Location: On site, Monday through Friday. Occasional travel between Food Bank locations is required.
Qualifications

Required

Associate degree in information technology, computer science, or related field, or equivalent education and work experience. At least two years of experience in IT support or desktop support. Strong troubleshooting skills and comfort working with both hardware and software. Strong interpersonal skills, with the ability to explain technical issues clearly and patiently to staff at all levels. Working knowledge of Microsoft 365 and common office software. Willingness and ability to learn multiple new systems quickly.

Ability to manage multiple priorities and respond to urgent issues. Discretion in handling confidential and sensitive information. Valid driver's license and clean driving record, as some travel is required.

Preferred

Experience administering Active Directory and Microsoft 365 user accounts and permissions. Experience with RingCentral, Primarius, Blackbaud Raiser's Edge NXT, or similar platforms. Experience working with vendor support teams or managed service providers. Experience writing technical documentation or user guides. Experience in a nonprofit or community service environment.
Physical Requirements and Work Schedule

Physical Requirements: This position works primarily in a typical office setting but may be exposed to extreme temperatures in a warehouse setting. There may be extended periods of sitting, standing, bending, listening, talking, visual concentration, writing, and computer use. This position would normally have routine opportunities to alter physical position or change eye focus. Occasional lifting and moving equipment is required; lifting should not normally exceed 30 pounds.

Work Schedule: This is an in-office position, on site Monday through Friday to start. A hybrid option may become available over time. Any remote work must be approved in advance by the Director of IT Services.
Position Summary

This position provides hands-on, day-to-day technology support for Food Bank staff across departments and locations. The role combines Level 1 and Level 2 desktop support, Microsoft 365 and Active Directory administration, and administration and support of core business applications. Training is provided on the Food Bank's specific systems.

The ideal candidate has strong troubleshooting skills, is comfortable with both hardware and software, and enjoys working directly with people. They are eager to learn new systems and grow into the go-to expert for the tools staff use every day. The role is part of a small IT team and supports the Food Bank's mission through dependable, practical technology service.
Duties and Responsibilities

1. Desktop and End-User Support

• Provide Level 1 and Level 2 desktop support, troubleshooting hardware, software, printers, phones, network access, and Microsoft 365.
• Go to staff desks, warehouse areas, and other locations to work directly on problems and resolve them in a timely manner.
• Communicate clearly and courteously with staff from first report through resolution.
• Perform workstation setup, upgrades, and basic maintenance.
• Identify recurring issues and recommend practical fixes.

1. Microsoft 365 and Active Directory Administration

• Create, modify, and deactivate user accounts, permissions, and system access according to organizational procedures.
• Support employee onboarding, transfers, and offboarding for devices, accounts, software access, and phone systems.
• Coordinate with Human Resources and department leaders on timely technology setup, changes, and equipment retrieval.
• Keep accurate records of system access and account status.

1. Business Applications Administration

• Administer and serve as the primary support contact for internal software, including RingCentral, Primarius (P2), Blackbaud Raiser's Edge NXT, and other organizational applications as required.
• Support the daily use and maintenance of these applications across departments and locations.
• Answer user questions and provide practical guidance and training on these systems.

1. Vendor Support Coordination

• Work with vendor support and the managed service provider on specific issues, providing details, following up, and escalating when needed.
• Test fixes and updates provided by vendors to confirm they work before closing issues.

1. Documentation and Process Updates

• Document of IT processes and procedures.
• Update documentation as processes and systems change.
• Create simple how-to guides and reference materials for staff.

Other Responsibilities

• Keep privileged and confidential information in the strictest confidence.
• Maintain professional and technical knowledge through ongoing learning.
• Set up IT equipment for meetings, events, and other Food Bank functions as needed.
• Adhere to the Food Bank's Employee Code of Conduct, maintain a clean and safe workspace, and follow all safety standards and procedures.
• Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of an employee performing this position.

Regional Food Bank is committed to providing a workplace free from discrimination or harassment. We expect every member of the Food Bank to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. The Regional Food Bank complies with all federal, state, and local equal employment opportunity laws. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees