Technical Support Specialist

Overview

At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

The Opportunity

This opportunity is with JBT Marel's Fresh Produce Technologies division. We supply products and services to fresh fruit and vegetable packers to ensure these valuable crops arrive in a fresh and appealing condition to the consumer. The JBT Marel Technical Service Advisor is a valuable ally to fresh produce packers, and an important part of the team that is helping bring fresh, healthy fruits and vegetables to the world's table.


On a given day, you may:

• Conduct visits to customer sites to observe operations.
• Identify areas for improvement in product performance and customer processes.
• Offer advice and guidance to optimize the performance of JBT's products.
• Troubleshoot issues and implementing solutions.
• Help customers anticipate seasonal trends that may impact their products negatively.
• Offer solutions to mitigate potential problems.
• Provide advice on pesticide use for decay control of produce.
• Write pesticide recommendations.
• Monitor for pesticide resistance and suggest appropriate actions.
• Provide training to customers on various topics related to product usage and optimization.
• Assist customers with food safety compliance as it pertains to JBT Marel's product offerings.
• Work closely with Sales team to understand customer needs and feedback.
• Collaborate with R&D team to introduce new products to commercial use.
• Provide insights from customer interactions to inform product development and improvement initiatives.

Requirements for the role

• Bachelor's degree in Agriculture, Biology, Horticulture or related scientific field. Preferred course work in postharvest physiology and pathology, citrus science or postharvest technology.
• Must hold a California Pest Control Advisor's license at time of employment or within 6 months of employment. Must maintain valid license at all times through attending courses for CEUs (supported by JBT).
• Valid Driver's License. A company vehicle will be provided.

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Understand and contribute to Food Safety processes.

• Should be comfortable multi-tasking and pays attention to detail.

• Conscientious and self-motivated; able to work without direct supervision.

• Ability to work independently and as part of a team.
• Ability to use a computer and Microsoft products (Office, Word, Excel, Outlook and PowerPoint).
• Willing to work out of town, out of state and internationally if needed
• Strong math skills.
• Availability for extended hours, overnights, weekends and/or variable schedules, especially during the processing season (ex. work 8+ hours per day, up to 7 days per week) if needed.
• Must be reliable and a team player.

Preferred Requirement:

• Basic understanding of agricultural practices (pre and post-harvest), preferably in citrus processing.
• Experience handling chemicals & working w/ postharvest chemical application systems.
• Postharvest and/or citrus related work experience.
• Bilingual in Spanish highly preferred
• Knowledge of food safety practices and guidelines.
• Course work in postharvest physiology and pathology, citrus science or postharvest technology.

Work Environment/Physical Requirements:

• Ability to work in various conditions, including indoor/outdoor weather, moving industrial machinery, chemicals and fumes, noisy or dusty environments.

• Ability to sit, stand, walk, reach, climb, squat and step up/down for various amounts of time and paces.
• Ability to stand or sit for long periods and perform repetitive tasks.

• Capability to lift, push, pull and move materials, typically up to 50 pounds.

• Hand Use: Frequent use of hands and fingers for handling equipment and performing tasks.
• This position is considered a safety sensitive position; thus, employee may be subjected to randomized drug testing.

Salary:

The estimated annual salary range for this role is $87,000-$116,000. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Why work at JBT Marel:

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
• Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

BENEFITS

JBT Marel offers the growth potential of a company with developing technology that is unique in its field. Competitive benefits package includes medical, dental and vision coverage and 401(k) plan.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.