Medical Assistant - Healthguide

WHO IS GUIDEHEALTH?

Guidehealth is a data‑powered, performance‑driven healthcare company dedicated to operational excellence. We aim to make high‑quality healthcare affordable, improve patients’ health, and restore the fulfillment of practicing medicine for providers. Powered by AI and predictive analytics, we leverage remotely‑embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. We are physician‑led and empower partners to deliver high‑quality, outcome‑focused care inside and outside the exam room for all patients. Job Description The Healthguide is a key member of Guidehealth’s care delivery model, bridging patients, their primary care physicians, specialty providers, community resources, and the clinical team. The role blends patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health. What You'll Be Doing Patient Engagement & Navigation Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers. Engage high‑risk or targeted patient populations through bi‑directional communication to address health questions, concerns, and care needs. Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care. Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing. Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems. Utilize effective communication modalities (calls, texts, video visits, patient portals, emails, AI agents) to engage and support high‑risk patients. Recognize and escal… #J-18808-Ljbffr Guidehealth