Customer Service Representative

Customer Service Representative

Location: San Diego, CA 92108 Pay: $25.00/hour Job Type: Temp-to-Hire Schedule: MondayFriday, 8:00 AM5:00 PM (Full-Time, Onsite) Position Summary: A respected healthcare organization in San Diego is hiring Customer Service Representatives to support patients calling into a centralized access and scheduling center. This role is ideal for someone who is confident handling a high volume of inbound calls, enjoys structured environments, and takes pride in providing accurate, professional support. As a CSR, you will assist patients with appointment scheduling, general inquiries, and routing requests to the appropriate clinical teams while following established guidelines and quality standards. This is a full-time, onsite role with strong potential to convert to permanent employment based on performance.

Responsibilities:

• Answer continuous inbound calls from patients seeking assistance with appointments and services
• Schedule, confirm, reschedule, and cancel appointments using internal systems
• Listen carefully to patient requests and determine appropriate next steps or escalation paths
• Document all interactions clearly and accurately in real time
• Create detailed messages for providers, nursing staff, and clinical departments
• Provide courteous, efficient service while maintaining productivity and quality benchmarks
• Remain calm and professional when handling upset or frustrated callers
• Follow HIPAA, compliance, and internal customer service standards
• Support additional administrative tasks related to patient access and scheduling

Qualifications:

• High School Diploma or GED required
• 1+ year of customer service, call center, or patient-facing experience preferred
• Strong communication and active listening skills
• Ability to multitask and work across multiple computer systems
• Detail-oriented with solid documentation skills
• Professional phone presence and reliability

Nice to Have:

• Previous healthcare, medical office, or scheduling experience
• Familiarity with medical terminology
• Experience in high-volume or metrics-driven call centers

Role Details:

• Onsite attendance required
• Standard weekday business hours
• Structured training and measurable performance expectations

Why People Stay and Convert:

• Stable, full-time daytime schedule
• Clear processes and defined expectations
• Hands-on healthcare experience with multiple departments
• Long-term opportunity with a well-established organization