Process Architect - Card Processing - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management

Full-time Company Description We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies. Job Description Essential Experience & Skills 10+ years in process architecture, business analysis or operational transformation - with at least five years in financial services Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments Proven experience leading process discovery and current-state documentation at scale (100+ processes) Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders Strong commercial awareness - able to build and validate Green $ savings cases and ROI models Experience with prioritisation frameworks and backlog management in an agile delivery context Strong written communication - capable of producing board-ready discovery packs and executive presentations Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS Exposure to bureau interfaces - e-OSCAR, Metro 2 furnishing, ACDV/AUD processing Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13) Six Sigma Green Belt or Black Belt Experience sizing and presenting commercial business cases for technology transformation programmes Process discovery tools such as Celonis. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Syncreon Consulting