Client Scheduling Coordinator

Job Title Job Description Required Education & Experience Education: Minimum of a High School Diploma or GED equivalent. (A college degree or currently pursuing a degree is a plus). Experience: 24 years of strong Customer Service experience (required). Required Skills Communication: Effective, strong, and service-focused verbal and written communication skills. Must be able to communicate clearly and professionally via email, phone calls, and MS Teams chat. Outlook: Must be able to manage multiple calendars for scheduling appointments. Excel: Data entry proficiency. Job Responsibilities Act as the primary point of contact between Chubb and the client throughout the entire home assessment scheduling process. Make a high volume of outbound contacts (calls and emails) to secure client appointments. Maintain an appointment-setting process that accommodates the needs of both clients and internal business partners. Follow through with all tasks effectively and efficiently by utilizing company and department resources. Consistently complete tasks with an increased focus on details to improve the overall scheduling experience. Proactively and clearly communicate any scheduling needs or concerns to leadership. Work collaboratively to respond to all internal and external inquiries within 24 hours of receipt. Provide monthly reports to leadership on scheduling trends, availability issues, and concerns in a timely manner. Communicate clearly, professionally, and courteously with all partners using email, phone calls, and MS Teams chat. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**