Technical Support Coordinator

Technical Support CoordinatorRemote after training. On-site training location: 4000 Luxottica Pl Mason, OH 45040. Training hours: 9 AM – 5:30 PM (1/29 – 2/16). Working hours: 8 hour shifts M-F between 10 AM – 9 PM & either Saturday or Sunday. Pay rate: $18.50/hour. Initial assignment length: 6 months (opportunity for extension or conversion to FTE possible). Benefits: paid weekly, health, dental & vision benefits available! Your opportunity to join the world's largest eyewear company, controlling over 80% of the world's major eyewear brands. They make sunglasses and prescription frames for many designer brands.Responsibilities:Provide excellent customer service to customers with technical issues.Will trouble shoot application installs, windows machine system configurations (standard cpu and laptop).Apply basic knowledge of Microsoft Windows and technical knowledge of PC hardware (knowledge of CPU, monitor, basic hardware connectivity).Basic hardware and software application trouble shooting skills.Skills & requirements:Call center experience1 year of troubleshooting/technical support experienceAttention to detailStrong communication skillsAbility to work hybrid in the Mason, OH areaEducation:High school diploma or higher