Teller Supervisor

Clackamas County Bank - Teller Supervisor Maintain a high level of professional, friendly, efficient service in all areas of responsibility. Handle customer concerns as quickly as possible. Help supervise and coordinate activities of personnel involved in performing internal operations in the branch office. Support the smooth and effective operations between the branches and other related departments. Regularly communicate with the operations officer on any issues potentially impacting the operations of the organization. Adapt to banking policy, audit, and banking regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Contact Skills Make and maintain eye contact Greet customer by his/her name Use customer name during the transaction Smile when communicating Thank customer as he/she leaves Listen for opportunity to cross‑sell Sales/Referrals Sell bank services and refer business to the bank Stay current on and support marketing efforts Ensure that individual calling goals are met Work Performance Meet established attendance standards Assist with preparing work schedules and assigning duties to personnel to ensure efficient operation of the branch Help evaluate work for completion, accuracy, efficiency, and balance work between personnel Ensure all work follows audit guidelines and/or standard practices Offer suggestions to improve efficiency Complete and/or oversee monthly, quarterly, semi‑annually, and yearly certifications Assist with compiling and accurately reporting all financial data as required by government regulations Help monitor branch cash flow for shipping and receiving, balances branch cash Demonstrate techniques for establishing priorities Help ensure that the branch follows security guidelines including opening and closing procedures, double‑custody areas Conduct staff meetings of operations personnel as needed Confer with subordinate personnel to discuss operational problems or explain procedural changes or practices Adhere to confidentiality policy Dress appropriately and professionally Supervisory Responsibilities Act on behalf of the operations officer and supervise 3‑7 employees in Branch Operations Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems Operations Support Assist with prioritizing teller related duties to ensure efficient operation of the branch Help evaluate work for completion, accuracy, and efficiency, and assist with locating outages Demonstrate the ability to assume higher check cashing limits Demonstrate the ability to accept limited signing authority Present information with enthusiasm during training Be willing to go to other branches and fill in as needed QUALIFICATIONS To perform this job successfully, this employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable any employee with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE Six months to one year of related experience and/or training; or an equivalent combination of education and experience INTERNAL EDUCATION Keep current on learning about bank services and products Successfully complete all assigned reading materials and required compliance training LANGUAGE SKILLS Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Write routine reports and correspondence Speak effectively before groups of customers or employees of the organization MATHEMATICAL SKILLS Calculate figures and amounts such as interest rates on bonds, certificates of deposit, percentages, and other bank‑related calculations REASONING ABILITY Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Interpret a variety of instructions furnished in written, oral, diagram, or schedule form PHYSICAL DEMANDS The employee is regularly required to stand (approximately 80% of the day), talk and listen. The employee frequently must walk and reach with hands and arms. The teller is occasionally required to sit and stoop, kneel, crouch, or crawl. The teller must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate. INTERPERSONAL RELATIONS In this team‑oriented environment, the employee regularly interacts with others on the teller row, in customer service, in the branch, and in the bank. As an assistant, the employee takes the initiative to see that all the work is completed, helps to research, and solves problems. The employee is also responsible for helping staff the branch adequately, arranging for coverage during lunch and break times, and shifting employees to cover in the event of someone’s absence. The employee should be an example of working effectively with customers and other employees. COMPUTER SKILLS Use word processing to format letters or correspondence; set up and maintain electronic folders and files; send and save attachments Basic understanding of accounting software to develop reports and forms such as spreadsheets and tables Use email for communication (internal and external), access outside websites, and interface with the Bank’s network #J-18808-Ljbffr