Director, IT Program Management

Job Description

Job Description

Please note: We are unable to support those candidates that may require a sponsorship or work visa at this time.

At NorthBay Health, the Director of IT Program Management provides strategic leadership and operational oversight for the IT project portfolio across NorthBay Health’s integrated healthcare system. Reporting to the AVP, IT Applications and working closely with leadership across all IT service lines, this role ensures that all technology initiatives – clinical, business and infrastructure – are delivered on time, within scope, and aligned with organizational priorities and NorthBay Health’s Mission, Vision, and Values.

This individual plays a critical leadership role in the successful governance of projects, allocation of resources with consideration to capacity and skills, and delivery of complex, cross-functional healthcare IT projects. This individual leads a team of project managers of various experience levels and mentors analysts, engineers and others in the successful adoption of project management standards and processes. This role requires deep healthcare domain knowledge, strategic thinking, and strong communication skills to manage stakeholder expectations at all levels.

PRIMARY JOB DUTIES

• Lead the planning, execution, and delivery of large-scale healthcare IT initiatives (e.g., Epic EHR implementation, technology upgrades, clinical transformation, regulatory compliance, or enterprise technology rollouts) from initiation through closure.
• Oversee the complete IT project portfolio, including demand intake, prioritization, resource alignment, and status reporting.
• Partner with Senior Leaders across clinical, operational, and administrative domains to translate organizational strategy into actionable project roadmaps.
• Monitor project performance and provide escalation support for complex, high-visibility initiatives such as EHR, ERP, cybersecurity, infrastructure and digital health implementations.
• Ensure portfolio transparency through dashboards, KPIs, and standardized reporting for executive leadership and governance committees.
• Proactively identify risks, dependencies, and capacity constraints; execute strategies to optimize throughput and value delivery.
• Lead, mentor, and develop a team of project managers, including senior and junior-level staff. Conduct regular coaching, performance evaluations, and professional development planning.
• Establish and ensure adherence to project management standards, methodologies, templates and best practices. Maintain and evolve the IT project management framework, incorporating Agile, waterfall, and hybrid approaches as appropriate.
• Support formal governance processes, including project intake, business case development, prioritization, and approval workflows.
• Promote strong stakeholder engagement and ensure communication plans are effective, timely and audience-appropriate.
• Drive continuous improvement efforts through post-implementation reviews, process optimization, and lessons-learned activities.
• Foster a culture of collaboration, accountability, and customer service excellence within the IT project management team.
• Champion equitable workload distribution, skills development, and succession planning.
• Champion standard project and portfolio management methodologies, tools, and templates ensuring quality and consistency across all projects. Lead knowledge-sharing initiatives and help build project management competencies across IT service lines
• Conduct contract reviews, vendor negotiations and monitors vendor and 3rd party service level commitments.
• Other duties as assigned.