Product Manager

Product Manager

GDC IT Solutions is currently seeking an experienced Product Manager to support the Pennsylvania Public Utility Commission (PA PUC) in a hybrid capacity, with 2 days on-site per week at a Pennsylvania office, including Wednesdays, and 3 days available to work remotely.

As a Product Manager, you will lead the three-year modernization initiative for the CAI application, which is critical to resolving public complaints involving utility companies, while partnering with business stakeholders, technical teams, architects, and vendors to deliver a modernized solution aligned with Commonwealth standards and business needs.

Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Lead the planning and delivery of a large-scale public-sector application modernization effort.
• Serve as the primary liaison between business stakeholders and the technical delivery team.
• Elicit, document, prioritize, and manage business and functional user stories from diverse stakeholders across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and actionable product backlog items.
• Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
• Collaborate with solution architects, developers, UX/UI designers, and vendors to define modern technical approaches, including platform, architecture, and integration decisions.
• Oversee and support testing and implementation activities, including large-scale data conversions.
• Facilitate Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives, as needed.
• Define success metrics and KPIs for the modernized CAI application and track progress against established goals.
• Identify risks, dependencies, and impediments and drive their resolution.
• Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Provide regular status updates, recommendations, and project insights to IT leadership and business sponsors.

Minimum Qualifications

• 5+ years of experience as a Product Manager leading large-scale, $10M public-sector modernization efforts.
• Demonstrated experience modernizing legacy applications or leading digital transformation initiatives.
• Strong experience gathering user stories from diverse business stakeholders and translating them into actionable product backlogs.
• Experience overseeing and testing large-scale data conversions.
• Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational and prioritization skills, with the ability to manage competing demands.

Preferred Experience

• Experience with enterprise application modernization, including migrating legacy platforms to modern architectures.
• Experience with the Microsoft technology stack, cloud platforms such as Azure, or content management systems.
• Experience with process improvement and business process reengineering.
• Knowledge of accessibility standards, including WCAG 2.1, and public-sector compliance requirements.
• Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
• YAFOS certification.

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

What Makes GDC Different:

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients' business technology needs in order to deliver the best possible solution.

Why Work for GDC?

• Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
• Career Growth: GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
• Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
• Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life.
• Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it — whether it's for vacation or other personal reasons everyone needs time to relax and refresh.

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Visit our Career Center for the latest employment opportunities.