Technical Support Specialist- Commercial

$17.75 per hour

Full-time

Wide Open West

For remote positions, employees can sit in one of the following states: Ohio & Florida. Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.
The Technical Support Specialist- Commercial provides industry-leading first-level customer support through a thorough understanding of the WOW! Business Voice & Data Products suite for our SMB and Enterprise customers in a 24/7 support organization.
Let us tell you about the perks!
Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
Salary: This position pays $17.75/hr + depending on experience.
We are currently offering a restricted stock grant!
Medical, dental, and vision insurance, and 401k with a company match
Paid time off, paid holidays, and tuition reimbursement.
Significant discounts on broadband packages for employees residing in our service areas.
What you'll be doing:
Essential duties and responsibilities include but are not limited to those listed below:
Provide first-level support via inbound calls for WOW! Business Voice & Data products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, and CATV) including diagnosis, troubleshooting, and problem escalation.
Successfully interact among WOW! Business customers, vendors, technicians, and WOW! personnel to resolve customer-impacting issues and events.
Respond in a timely manner to trouble tickets, chat requests, and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues.
Adhere to the Ticket Management policies and procedures as needed.
Must be able to quickly recognize and diagnose telephony features, VoIP services, and customer premise equipment.
Must be able to quickly recognize and diagnose customer or carrier issues and take correct steps toward problem resolution.
Document all technical issues/solutions in the company ticketing or billing systems.
All other duties as assigned.
What YOU need is:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent
Experience/Skills Needed:
1 year experience in the telecommunications field or previous experience providing technical support in a call center environment or equivalent
Industry-recognized certifications such as CCENT, Network +, SIP School, or equivalent telecommunications training to include IPv4/IPv6, VoIP, and SIP are plus.
Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP, and networks and LANs to include IP Network Sub-Networking a plus.
Previous knowledge of RF Signals and HFC networks is a plus.
Familiar with various Networking Tools and Monitoring Applications a plus
Have an understanding of local, long-distance, and toll-free telephony
Must be detail-oriented and well organized.
Strong analytical and troubleshooting skills.
Excellent communication skills including active listening skills, the ability to communicate effectively over the telephone, and ability to communicate technical information to a non-technical audience
Ability to multi-task and function effectively and consistently in a fast-paced environment
Flexibility in scheduling which may require evening, overnight, and weekend hours.
Computer Skills:
Experience with word processing and spreadsheet software, Internet software, and email.
Ability to learn billing software systems and access online support/tools.
Experience in Google Suites, Microsoft Office, or MAC is a plus.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Technical Support Specialist- Commercial in Tampa, FL vacancy

Data Support Analyst
...Data Support Analyst At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable... ...review. Knowledge and expertise in the areas of residential and commercial energy programs and services industry. Knowledge of utility...
Commercial
For contractors
Teco Energy
Tampa, FL
3 days ago
Property Accountability Management Support Technician
...services. STI-TEC offers government and commercial clients a comprehensive portfolio of services... ...acquisition, technology, and logistics support to Warfighters, delivering the most... ...accounting problems, typically of a unique or technical nature. Creates weekly, monthly,...
Commercial
Contract work
Temporary work
For contractors
Work at office
Flexible hours
Solutions Through Innovative Technologies, Inc
Tampa, FL
10 days ago
IT Technical Support Specialist Tier 2
...in NOC, System/Backup/Network Administration, and Implementation Specialist with a focus on not only System and Network, but also Line of Business Applications. Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for...
Suggested
Work at office
Night shift
Techfusion Inc
Tampa, FL
23 days ago
Technical Analyst- Commercial
$26.5 per hour
...employee to be IN-OFFICE in our Tampa Data Center. The Technical Analyst-Commercial provides industry-leading customer service through a... ...Enterprise, Wholesale, and Data Center customers in a 24/7 support organization. Let us tell you about the perks! • Be part...
Commercial
Full time
Work at office
Local area
Long distance
Shift work
Wide Open West
Tampa, FL
4 days ago
IT Specialist
$59.7k
...Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal... ...can be a force for good. We don't just support environmental and social causes—we're... ...financial services. What to expect as the IT Specialist: As the IT Specialist, you'll be...
Commercial
Full time
Temporary work
Part time
Immediate start
Remote work
Climate First Bank
Tampa, FL
3 days ago
IT Desktop/TV Installation Technician
...Installation Technician plays a critical role in supporting large-scale technology installations... ...structured plans, and learning the technical side of infrastructure deployment. You’... ..., including hospitals, clinics, and commercial facilities. All work will include travel...
Commercial
Remote work
Night shift
Data Source Technology LLC
Tampa, FL
23 days ago
L1 Associate Technical Support Specialist
...restaurants, retail, and hospitality through intelligent, technology-driven innovation. About the Role:  The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support...
Mad Mobile Inc
Tampa, FL
10 days ago
Retail Store Manager
...store team, ensuring an exceptional customer experience and a strong, profitable operation. You will drive visual presentation, commercial execution, and coaching across the department, aligning with global guidelines and local goals. You will recruit, onboard, evaluate...
Commercial
Local area
H&M
Tampa, FL
4 days ago
Truck Rental Sales Representative
...Sales Representative We are partnering with a premier, rapidly expanding commercial transportation solutions provider to find an ambitious and results-oriented sales representative. If you excel at cultivating business relationships, identifying new B2B opportunities...
Commercial
Randstad
Tampa, FL
19 hours ago
Sales Executive
...Senior Sales Executive - HVAC Mechanical ServicesExperience supporting or selling commercial HVAC mechanical services, including preventive maintenance/service agreements, repairs, upgrades, retrofits, or replacement projects.Equal Employment Opportunity Statement Siemens...
Commercial
Local area
Siemens
Tampa, FL
4 days ago
PT Sales Associate - Tampa Premium
...store. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: ~ Consistently achieve or exceed individual & store sales and other commercial KPIs ~ Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves...
Commercial
Part time
Seasonal work
Work at office
Local area
Afternoon shift
Marc Jacobs
Tampa, FL
19 hours ago
Biologics Pharma Sales Rep
...Care and some Specialty Physician space while simultaneously supporting the organizations mission and values.Responsibilities for our... ...Business Managers, Regional Business Directors, and corporate commercial teamsComply with all corporate and pharmaceutical sales legal...
Commercial
Local area
Immediate start
Prism Biotech, Inc
Tampa, FL
1 day ago
Commercial Real Estate Associate
$260k - $350k
...Title: Attorney, Real Estate Location: Orlando or Tampa Salary: $260,000 – $350,000 per year Client: AmLaw Firm Required Experience: Commercial real estate and financing transactions involving mixed‑use, office, multi‑family, retail, hotels, resorts, etc. Required...
Commercial
Work at office
Jobot
Tampa, FL
3 days ago
Bilingual Call Center Representative
...Bilingual Call Center Representatives to support inbound customer service, help desk, and back-office processing for both commercial clients and public sector programs. In this... ...resolving inquiries, troubleshooting basic technical issues, assisting with product and process...
Commercial
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
Bilingual Call Center Positions
Tampa, FL
1 day ago
Biologics Pharma Sales Rep
...Care and some Specialty Physician space while simultaneously supporting the organizations mission and values. Responsibilities for our... ...Business Managers, Regional Business Directors, and corporate commercial teams Comply with all corporate and pharmaceutical sales...
Commercial
Local area
Immediate start
Prism Biotech, Inc
Tampa, FL
2 days ago
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
...BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual... ...of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find...
Commercial
Full time
Temporary work
Part time
Work experience placement
Casual work
Work at office
Work from home
Shift work
MCI
Tampa, FL
4 days ago
Spanish Tolling Call Center Representative (Entry-Level)
...professional, empathetic, and solution-focused support to inbound callers. In this role, you'll... ...year of experience in customer service, technical support, inside sales, chat, or... ...critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that...
Commercial
Full time
Temporary work
Casual work
Work at office
Remote work
Valor VIP
Tampa, FL
2 days ago
Architectural Sales Representative
...Gresham Smith in Tampa is seeking an Architect – Aviation Market to lead design efforts for aviation and commercial projects. You will perform work across design development, construction documents, and coordination, shaping spaces where people live and work. The ideal...
Commercial
Gresham Smith, Inc.
Tampa, FL
4 days ago
Dealer - Full Time
...operations and let you focus on generating new business. We offer full support and access to all our technology. Our entire Operations team... ...- Icon Power is a locally owned and operated Residential/Commercial solar company. We put our customers and our people first. Help...
Commercial
Full time
Icon Power
Tampa, FL
4 days ago
Trade Marketing Manager
...our clients. The ideal candidate has 3+ years in aviation or commercial architecture, a Bachelor of Architecture, licensure, and proficiency... ...REVIT, SketchUp, Enscape, Lumion, and Photoshop. This role offers collaborative teamwork and a supportive culture. #J-18808-Ljbffr...
Commercial
Gresham Smith in
Tampa, FL
5 days ago
IT Help Desk Technician
...printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service....
Local area
iVenture Solutions
Tampa, FL
1 day ago
Account Manager P&C Insurance Tampa
...with a desire to grow. They want a seasoned pro who prefers working independently with minimal supervision. A minimum of 5 years of commercial account management experience is required. This is a heavy construction desk. Will work middle-market and larger accounts, handle...
Commercial
Criterion Executive Search
Tampa, FL
9 days ago
IT Help Desk Technician
...printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service...
Local area
Work from home
iVenture Solutions
Tampa, FL
18 days ago
HVAC Technician
...Job Description Job Description Must Haves: ~2-3 years of commercial HVAC maintenance experience ~ Must have at least 2 years of... .... The goal is to ensure optimal indoor air quality and climate control to support patient care and operational efficiency....
Commercial
Insight Global Healthcare
Tampa, FL
3 days ago
Experienced HVAC Service Techs
...Job Description Job Description !! Experienced HVAV Service Techs ASAP Qualifications: Experience in Commercial and Residential EPA and HVAC certified preferred Own service tools needed Knowledgeable in all areas of the HVAC industry Great attitude...
Commercial
Immediate start
CARDON DISCOUNT AC & HEATING LLC
Tampa, FL
23 days ago
HVAC Service Technician
...HVAC Service Tech. Position is full time year around, Potential candidates should have 5+ years of experience in residential and commercial HVAC service, possess all needed tools and have a clean driving record. Must have excellent customer service skills. \nCompany...
Commercial
Full time
Immediate start
Sunstate Mechanical Contractors Inc
Tampa, FL
6 days ago
Assistant Project Manager- Commercial Stone
$1,000 - $1,200 per week
...Job Description Job Description Assistant Project Manager – Commercial Stone (Training Provided) Ramos Marble & Granite – Tampa, FL... ...jobsite schedules, logistics, and quality control • Support purchasing, material tracking, and project administration •...
Commercial
Weekly pay
Full time
Ramos Marble & Granite Inc
Tampa, FL
16 days ago
Account Manager Commercial Insurance Tampa
Westshore area agency with a very good reputation needs a solid account manager to work all types and sizes of accounts. Jack of all trades is needed. Nice office, not a high-pressure place. Needs an amicable get-along-with-everyone type person. They have lots of contractors...
Commercial
For contractors
Work at office
Criterion Executive Search
Tampa, FL
3 days ago
Bilingual Outside Sales Representative (Spanish - English)
...Job Description Job Description Our company is dedicated to commercial cleaning, located in South/Central Florida area and we provide cleaning and janitorial services to a variety of restaurants, hotels, and big corporations. We are looking for a bilingual person...
Commercial
DEEP CLEANING SERVICES LLC
Tampa, FL
20 days ago
Technical Analyst
...and implement software best practices, analyze system requirements, prototype solutions, define testing and support procedures, and implement practical technical solutions under tight deadlines.Excellent understanding of other core and enabling processes and technologies...
Contract work
Remote work
My3Tech Inc
Tampa, FL
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist- Commercial. Be the first to apply!