IT Technical Support Specialist Tier 2
Techfusion Inc
Job Description
Job Description
We are seeking a motivated super-geek to join our team! The ideal candidate will be a self motivator with ownership and accountability traits who doesn't mind rolling their sleeves up and getting dirty. In depth experience within the MSP world with roles/specialties in NOC, System/Backup/Network Administration, and Implementation Specialist with a focus on not only System and Network, but also Line of Business Applications.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Track customer issues and resolutions
- Perform proactive and reactive services for our customers to ensure stability inline with best practices and compliance
- Proactively reviewing customer environments and architecture to provide recommend opportunities for improvement
Qualifications:
- Amazing customer service skills with the ability to communicate well over the phone
- Positive, upbeat, and professional
- Strong troubleshooting and critical thinking skills
- Must be proficient in Windows Protocols, RMM, Servers, Networking, Firewalls, and Security Protection(s)
- Batch and/or Powershell Scripting
- MCSE, Azure, and Office 365 Certification a plus
Applicants will demonstrate their technical abilities in a virtual environment during the interview process.
\nCompany DescriptionWe provide the very best customer service and technology solutions to our clients to provide opportunity for increased profit and reduced expenses through automation.
Company Description
We provide the very best customer service and technology solutions to our clients to provide opportunity for increased profit and reduced expenses through automation.
Vacancy posted 23 days ago
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