Customer Support Specialist I
$15 per hourHirebridge
$15.00/hr + Bonus Job Description As a Customer Support Specialist I, you will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products and documenting case resolution. The role involves troubleshooting computer software, networks, database platforms, and operating systems in an inbound customer service environment, supporting cutting‑edge software solutions, resolving client system problems within established time frames, and serving as the face of Vertafore with our customers. Core Requirements and Responsibilities Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues Provide coverage of inbound interactions which may include calls, chats, emails, and cases Educate customers to help them understand issues and how to self‑serve if problems recur Consistently apply product knowledge obtained in Vertafore’s Bootcamp training and daily activities, support procedures and policies to address client and departmental needs with individualized oversight Track problems to determine trends or patterns in client system issues Coordinate problem resolution with various internal contacts Assist peers in performing similar customer support duties Additional Skills and Team Opportunities SQL experience – fit for ImageRight and WorkSmart teams Windows OS & Windows Server environments – fit for ImageRight and WorkSmart teams General accounting and/or bookkeeping experience – fit for AMS360 Accounting team #J-18808-Ljbffr Hirebridge
Vacancy posted 3 days ago
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