Manager, Customer Shared Services

$96.2k - $120.2k

Ocean Spray

Lakeville, MA

# Manager, Customer Shared ServicesApplylocations: Lakeville, MA: Boston, MAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R5314Ocean Spray is hiring for a(n) Manager, Customer Shared Services! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.The Manager, Customer Shared Services, is responsible for leading the day-to-day operations of the Customer Shared Services function, with primary responsibility for Accounts Receivable, Credit, Collections, and Cash Application processes. This role oversees a fully offshore Shared Services team operating within a Business Process Outsourcing (BPO) model and is accountable for delivering high-quality, efficient, and compliant financial operations that support business objectives. This role reports to the Sr Manager, Shared Services alongside the Manager, Supplier Shared Services within the Controller’s organization. The position serves as a key business partner to Sales, Commercial, Customer Service, and Finance teams, ensuring effective credit risk management, timely collections, process excellence, and strong customer relationships. The Manager drives operational performance, continuous improvement initiatives, and service delivery while leveraging data and insights to support decision-making and achieve organizational goals. The Manager, Customer Shared Services, establishes and monitors key performance indicators (KPIs), service level agreements (SLAs), and operational metrics while fostering a customer-focused culture and ensuring compliance with company policies and regulatory requirements.**A Day in the Life...*** Lead, develop, and manage a fully offshore Financial Shared Services team, ensuring service levels, performance metrics, and operational objectives are achieved.* Oversee end-to-end accounts receivable activities including credit management, collections, cash application, dispute resolution, deductions management, and customer account maintenance.* Partner closely with Sales, Broker, Customer Service, and Finance teams to ensure adherence to credit policies, collection strategies, and customer account governance.* Monitor customer credit risk and support credit decision-making processes to balance business growth opportunities with financial risk mitigation.* Establish and maintain processes for managing higher-risk accounts and escalating significant collection or credit concerns.* Drive the resolution of customer payment issues, disputes, deductions, and account reconciliations through collaboration with internal and external stakeholders.* Analyze operational and financial performance metrics, identifying trends, risks, and opportunities to improve working capital and cash flow.* Prepare and communicate periodic reporting and insights to business leaders regarding accounts receivable performance, aging, collections effectiveness, deductions, and credit exposure.* Ensure compliance with internal controls, company policies, and audit requirements.* Lead continuous improvement initiatives by leveraging AI, automation, and best practices to drive standardization, optimize processes, improve operational efficiency, and enhance service delivery.* Support working capital objectives through close partnership with Treasury, Sales and Customer Operations to optimize receivable strategies while maintaining strong customer relationships.* Partner with cross-functional teams to identify and implement solutions that prevent recurring deductions, payment delays, unearned discounts, and other Order-to-Cash inefficiencies.* Support month-end, quarter-end, and year-end close activities to ensure accurate financial reporting and timely completion of accounting requirements including variance analysis.* Establish, track, and communicate key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.* Foster a culture of accountability, collaboration, customer service excellence, and continuous improvement.**What We Are Looking For:*** Proven experience leading Financial Shared Services, Accounts Receivable, Order-to-Cash, or Credit and Collections functions.* Strong understanding of end-to-end Order-to-Cash processes, for example, credit management, collections, cash application, dispute management, deductions, and customer master governance.* Experience driving process improvements, operational excellence initiatives, and service delivery optimization.* Demonstrated ability to influence and collaborate effectively with cross-functional business partners, for example, Sales, Commercial, Customer Service, Finance, and senior leadership teams.* Strong analytical and problem-solving skills with the ability to translate data into actionable business insights as well as identify root causes and implement sustainable solutions.* Experience developing, monitoring, and reporting on KPIs, SLAs, productivity measures, or working capital performance metrics.* Knowledge of internal controls, risk management principles, and compliance requirements.* Ability to manage multiple priorities and lead teams in a dynamic, evolving, and continuously improving environment.* Advanced proficiency in Microsoft Office applications, particularly Excel, with proven ability to manage and analyze large volumes of data.* Experience with ERP systems including SAP S/4HANA.* Self-motivated, results-oriented leader with strong organizational skills and attention to detail.* Excellent leadership, communication, stakeholder management, and relationship-building skills.* Ability to quickly learn new technologies, processes, and business requirements.**Education:**Bachelor's or University Degree (Required)Master's Degree (Preferred)**Work Experience:**At least 5 Years of Experience**Annual Salary:**$96,200 - $120,200*The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.***Benefits:*** Complete insurance package on Day-1 that includes a plethora of health and wellness programs* + Health, Dental, and Vision insurance + Health savings account + Flexible spending account + Life and accident insurance + Employee assistance program + Telehealth services + 1:1 health coaching + Supportive benefits for all the stages of your life* 401(k) with up to 6% Company matching; additional potential discretionary match at year-end* Short-Term Incentive/Performance bonuses* Flexible scheduling options* Vacation pay, up to three weeks of time (pro-rated for your first year of employment)* Holiday pay for 12 holidays* Career development and growth opportunities* Tuition/Education assistance programs* Access to LinkedIn Learning* Scholarship programs for children of employees* Parental leave* Bright Horizons Family Solutions – Back-up care, tutoring, etc.* Adoption assistance* Bereavement leave* Up to $300 fitness reimbursement* Up to $300 massage reimbursement* Employee appreciation events* Employee discounts* Charitable giving**Who We Are:**You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what’s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future. Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:* **G**rower Mindset – We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.* Sustainable **R**esults – Guided by purpose, we are focused on delivering results for our grower-owners.* **I**ntegrity Above All – We are ethical, doing the right thing for our grower-owners, customers, consumers and each other* Inclusive **T**eamwork – We build diverse and inclusive teams that strengthen our cooperative.*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.**For MA Applicants – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.*
J-18808-Ljbffr Ocean Spray

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Manager, Customer Shared Services in Lakeville, MA vacancy

Call Center Supervisor
$80k - $100k
...interested in our industry leading products and services. With weekly and monthly... ...offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable... ...dedicated supervisors. Deliver exceptional customer service by actively listening to...
Suggested
Renewal by Andersen | Esler Companies
Lakeville, MA
14 hours ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with... ...busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and...
Suggested
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Attleboro, MA
2 days ago
Front End Supervisor: Lead Store Ops & Customer Service
Burlington Stores in Massachusetts is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to join the store leadership team. You will work closely with Store Management across Merchandising, Customer Service, Operations, and Human Resources...
Suggested
Full time
Hunter Super Techs - TurnPoint
Raynham, MA
3 days ago
Construction Project Manager — Lead Projects, Clients & Safety
A well-established organization in Bridgewater is seeking a Project Manager to oversee contracts and client relationships while ensuring project excellence. The ideal candidate will have a background in construction management and strong leadership skills. This role involves...
Suggested
Local area
WatsonBarron Group
Bridgewater, MA
5 days ago
Director, Customer Care
$164k - $205k
...opportunity for a Director of Customer Care to elevate our operation... ...Jordan's, we believe great service should feel as comfortable and... ...coach, and develop Customer Care managers and supervisors while shaping... ...000 to $205,000 per year. We share our pay range because...
Suggested
Applied Labs
Taunton, MA
2 days ago
Account Executive, Government
$130.1k - $234.6k
...the same big love we give our customers. All team members receive a... ...through direct sales and account management activities. Primary functions... ...-date knowledge of products, services, and sales methodologies... ...their careers, because it's that shared drive to aim high that drives...
Full time
Temporary work
Part time
Work experience placement
Work at office
Local area
Flexible hours
T-Mobile
Norton, MA
3 days ago
SMB Senior Account Executive, Comcast Business
$58k
...remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to... ...and externally to their customers. Effectively manage a territory with a high activity and comprehensive...
Base plus commission
Work experience placement
Local area
Comcast
Taunton, MA
14 hours ago
Account Executive
$80k - $90k
...be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a... ...s referred to as SOW, short for Share of Wallet-because the focus is on... .... In this role, you will: Manage a defined book of existing...
Contract work
Casual work
Flexible hours
Encore Fire Protection
West Wareham, MA
3 days ago
Account Director
...About the Organization Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services... ...with focus on retention, expansion, and share of wallet Skilled at influencing cross-functional...
Full time
Part time
Work at office
Case Facilities Management Services
Attleboro, MA
4 days ago
Account Executive, Business Sales - Boston
$71.7k - $129.5k
...the same big love we give our customers. All team members receive a... ...Mobile's unmatched products and services to underserved markets.... ..., and networking under sales manager supervision. Customer Needs... ...their careers, because it's that shared drive to aim high that drives...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
North Attleboro, MA
6 days ago
Director, Commercial Platforms & Customer Capabilities
...Commercial Capabilities Development, Customer Experience & Solution Selling... ..., Marketing, Customer Service, Innovation, Supply Chain,... ...sequenced plan for growth. Product management and portfolio governance -... ...clarity, alignment and shared ownership across a complex organisation...
Worldwide
ingredion
Bridgewater, MA
2 days ago
Assistant Store Manager - Customer Experience
...Assistant Store Manager Customer Experience Our associates are the heart of Team PetSmart.... ...for providing exceptional leadership and service to our pet parent while upholding the company... ...targeted results. This role has shared responsibility for the safety of people...
Weekly pay
Minimum wage
Full time
Local area
Immediate start
Home office
Weekend work
Afternoon shift
PetSmart
Swansea, MA
2 days ago
Account Director - Aerospace & Defense
$250k
...one of the world’s leading professional services companies, helping clients become data-enabled... ...a positive client experience. A CRM's shared measures are margin, revenue, client... ...FedRAMP experience Demonstrated ability to manage entire sales lifecycle from opportunity identification...
Contract work
Temporary work
Work experience placement
Flexible hours
Cognizant
Bridgewater, MA
4 days ago
Rare Disease Account Manager - Hematology (Detroit)
...Direct Reports: None Areas Managed: Regional Sales Overview This... ...growing sales volume and market share of Recordati’s rare disease... ...providers and target customers. Manage budget to optimally... ...model and supported by a patient services hub is preferred. Demonstrated...
Work at office
Local area
Night shift
Weekend work
Recordati
Bridgewater, MA
5 days ago
Retail Customer Service Lead
...Retail Customer Service Lead (Key Holder) PetSmart does Anything for Pets – JOIN OUR TEAM! Our associates are the heart of Team PetSmart... ...the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and...
Hourly pay
Weekly pay
Minimum wage
Full time
Local area
Immediate start
Weekend work
Afternoon shift
PetSmart
Swansea, MA
1 day ago
Commercial Lines Account Manager
$70k - $90k
Patriot Growth Insurance Services | Attleboro, MA | Hybrid | Full-Time Why This Role Matters As an Account Manager, you'll serve as a trusted advisor to commercial insurance clients... ...Questions We invite applicants to share their demographic background. If you choose...
Full time
Contract work
Temporary work
For contractors
For subcontractor
Work at office
Local area
Patriot Growth Insurance Services
Attleboro, MA
5 days ago
Commercial Lines Account Manager (Hybrid)
$55k - $75k
..., A Division of Patriot Growth Insurance Services FBinsure is a leader in providing insurance... ...meet our clients’ needs, allowing us to share our prosperity with our employees and our... ..., LLC. Position Overview The Account Manager oversees client relationships and is responsible...
Full time
Temporary work
Interim role
Work at office
Local area
Flexible hours
Patriot Growth Insurance Services, LLC
Taunton, MA
5 days ago
Guest Service Supervisor - Seasonal Flex
$18.89 - $22.33 per hour
...Our Guest Service Supervisor (GSS) is responsible for accomplishing... ...work processes directed by management. At Global Partners, business... ...in taking care of our customers, our guests, our communities,... ...relationships, and creating shared value. Your Role, Your Impact...
Permanent employment
Seasonal work
Local area
Flexible hours
Shift work
Night shift
Global Partners
Mansfield, MA
3 days ago
Senior Alliance Accounting Manager
$150k - $170k
Description: The Senior Alliance Accounting Manager is responsible for leading the finance... ...includes royalty income, royalty expense, R&D service revenue, milestone income and expense,... ...provisions, milestone provisions, profit-share mechanics, audit rights, reimbursement...
Contract work
Temporary work
Flexible hours
Merck & Co.
Bridgewater, MA
2 days ago
Senior Alliance Accounting Manager
Description: The Senior Alliance Accounting Manager is responsible for leading the finance... ...includes royalty income, royalty expense, R&D service revenue, milestone income and expense,... ...provisions, milestone provisions, profit-share mechanics, audit rights, reimbursement...
Contract work
Amneal Pharmaceuticals LLC
Bridgewater, MA
1 day ago
Customer Service Manager
$64.8k - $97.2k
...Customer Service Manager Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our...
Work experience placement
Work at office
Local area
Flexible hours
Stop & Shop
Attleboro, MA
1 day ago
Customer Service Supervisor
...Float Customer Service Supervisor Location: East Bay Region, needs to be available to float between our Fall River, Westport, Tiverton,... ...develop teller staff - Provide ongoing training and feedback - Manage staffing schedules Deliver Outstanding Customer Service: -...
Weekend work
Afternoon shift
BayCoast Bank
Fall River, MA
2 days ago
Account Executive, Team Sales
$71.7k - $129.5k
...the same big love we give our customers. All team members receive a... ...Mobile's unparalleled product and service line. This is a true hunter... ...Environment ~ Task Management: Ability To Work Well In A Dynamic... ...their careers, because it's that shared drive to aim high that drives...
Base plus commission
Full time
Temporary work
Part time
Local area
Flexible hours
T-Mobile
Norton, MA
2 days ago
Personal Lines Account Manager
...is a unique insurance organization offering top products and services from major providers, combined with attentive service from local... ..., financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has...
Full time
Work experience placement
Work at office
Local area
World Insurance Associates, Llc.
Fall River, MA
14 hours ago
Senior B2B Account Manager - Field & Office Sales (MA)
...establish and grow major US packaging accounts. You will manage key prospects and coordinate with the US support team... ...manufacturing plant to win new business and expand market share. The role blends field service with office duties, requiring strong presentation and negotiation...
Work at office
Papier-Mettler
Raynham, MA
5 days ago
Account Manager II - Regional Enterprise- Expansion
$72.37k - $96.49k
...you’ll work on infrastructure customers rely on today and build for... ...The Role As an Account Manager II, Regional Enterprise Expansion... ...accounts, including new products, services, use cases, and business... ...risks, and expansion signals; share timely recommendations with...
Full time
Temporary work
Remote work
Work from home
Home office
Lumen
North Dartmouth, MA
1 hour ago
Account Director II - Enterprise NC, MA
$115.13k - $153.51k
...you’ll work on infrastructure customers rely on today and build for... ...Introduces company products and services to new and/or existing... ...and/or revenue forecasts and management of quota funnels. Location... ...them. With real support and shared accountability, teams collaborate...
Full time
Temporary work
Remote work
Work from home
Lumen
North Dartmouth, MA
14 hours ago
Account Director I Enterprise
$110.3k - $126k
...you’ll work on infrastructure customers rely on today and build for... ...knowledge of Lumen’s products and services, and executive engagement to... ...organizations. Build and manage relationships with senior... ...them. With real support and shared accountability, teams collaborate...
Full time
Temporary work
Work at office
Lumen
North Dartmouth, MA
4 days ago
Guest Service Supervisor - Seasonal Flex
$18.89 - $22.33 per hour
...Guest Service Supervisor Our Guest Service Supervisor (GSS) is... ...monitoring work processes directed by management. At Global Partners,... ...in taking care of our customers, our guests, our communities,... ...relationships, and creating shared value. Your Role, Your Impact...
Permanent employment
Part time
Seasonal work
Flexible hours
Shift work
Night shift
Global Partners
Mansfield, MA
4 days ago
Front Desk Coordinator
...Medical Office Coordinator Under the direction of the Practice Manager, responsible for implementing standard hospital policies, educating registrar staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling...
Work experience placement
Work at office
Aya Healthcare
Attleboro, MA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager, Customer Shared Services. Be the first to apply!