Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support revenue recovery efforts for a long-term contract opportunity in Minneapolis, Minnesota. This position focuses on managing account follow-up, resolving outstanding balances, and working across internal and external partners to improve payment outcomes. The ideal candidate brings a strong understanding of collections workflows, can navigate complex healthcare-related systems and programs, and communicates effectively in a fast-paced environment.

Responsibilities:
• Manage assigned accounts and perform timely follow-up to secure payment resolution and reduce aging balances.
• Investigate unpaid or underpaid claims by reviewing account details, payer activity, and supporting documentation.
• Communicate with patients, payers, and internal teams to clarify discrepancies and move accounts toward closure.
• Apply knowledge of healthcare programs and coverage structures, including government-related plans, when addressing account issues.
• Document collection activity thoroughly and maintain accurate records within applicable systems and tracking tools.
• Partner with offshore or cross-functional support teams to coordinate workload, share updates, and maintain service expectations.
• Analyze account trends and identify recurring obstacles that may affect reimbursement or collection performance.
• Support process adherence by following established billing and collection procedures while meeting productivity goals.• Experience working in collections, accounts receivable, or a comparable revenue cycle function.
• Knowledge of collection practices and the ability to handle delinquent or unresolved accounts effectively.
• Familiarity with healthcare-related environments, including payer programs such as TRICARE or HealthCare.gov, is preferred.
• Comfort using systems, reporting tools, or technical resources to review account data and monitor follow-up activity.
• Strong written and verbal communication skills with the ability to work across teams and external contacts.
• Ability to manage a high-volume workload while staying organized and maintaining attention to detail.
• Experience collaborating with distributed or offshore teams is an advantage.
• Analytical problem-solving skills and the ability to interpret account information to determine next steps.