Medical Assistant

Position: Front Office Medical Assistant Location: Holy Family Prenatal care 359 Forest Avenue Suite 202 Dayton, OH Job Id: 421 # of Openings: 1 Full Time 30-39 hours a week. Tuesday - Friday Job Description Holy Family Prenatal Care (HFPC) Front Office Medical Assistant Full Position Title: Front Office Medical Assistant Job Status: Non-Exempt Departments: HFPC Reports to: HFPC Practice Manager The Front Office Medical Assistant is responsible for providing both administrative and clinical support to ensure smooth operations and high-quality patient care at Holy Family Prenatal Care (HFPC). This role includes front desk management, patient check-in and check-out, scheduling, insurance verification, clinical assistance, and patient education support. The position ensures compliance with HIPAA regulations, assists providers in delivering care, and supports the mission-driven goals of the organization. Front Office and Administrative Duties Answer and triage incoming phone calls; schedule patient appointments, tests, procedures, and referrals as ordered by providers. Greet patients and visitors; perform check-in/check-out procedures, including scanning IDs, insurance cards and patient information into electronic medical records (EPIC). Confirm appointments and contact no-show patients to reschedule via phone, mail, or messaging systems. Maintain office and waiting room areas to ensure cleanliness and organization. Perform insurance verification, intake procedures, and coordinate incoming/outgoing faxes. Maintain accurate patient records, charts, and statistics in compliance with HIPAA regulations. Assist with administrative tasks, including assembling new patient folders, entering data, and updating office materials. Participate in staff meetings, trainings, and organizational initiatives. Clinic Support and Patient Care Prepare patients for examination and treatment by escorting them to exam rooms and documenting histories, vitals, and patient symptoms in the EHR. Assist with pre-visit planning by reviewing patient charts, lab results, and orders to determine needed services. Prepare, clean, and maintain exam and treatment rooms, ensuring clinical supplies are stocked and organized. Assist providers with clinical procedures, including OB/GYN exams, Non-Stress Tests, and office procedures as directed. Administer injections or medications as ordered by providers; process medication requests. Document refrigerator temperature logs, lab control tests, and other clinical quality records. Provide general health and lab result information to patients, referring clinical questions to providers or Practice Manager. Assist with scheduling tests, treatments, and referrals to other providers. Strategic and Professional Organizational Engagement Participate in professional development activities to maintain clinical skills and EHR competency. Maintain confidentiality and professionalism in all interactions with patients, staff, and the public. Perform other duties as assigned in support of the mission of HFPC and ENLC. Participate in administrative staff meetings and attend other meetings and in-services as required. Job Requirements Education and Credentials High school diploma or GED required; completion of an accredited Medical Assisting program preferred. Certification as CMA (AAMA), CCMA, or RMA preferred. Experience Minimum of 1-2 years’ experience in a medical office or clinical setting, preferably in perinatal or women’s health care. EHR experience (EPIC preferred) and proficiency in Google Suite are required. Skills and Abilities Excellent interpersonal, communication, and organizational skills. Ability to multitask in a fast-paced, patient-centered environment. Knowledge of HIPAA, OSHA, AAPLOG, and Medicaid regulations. Ability to provide both administrative and basic clinical support in accordance with scope of practice. Work Environment and Physical Demands Work is conducted in both office and clinical settings; occasional exposure to communicable diseases, bodily fluids, and clinical hazards. Must be able to stand, walk, bend, lift (up to 20lbs), and perform full range of motion. Vision and hearing sufficient for patient care and administrative tasks. Attendance, punctuality, and readiness to perform scheduled hours are essential functions. Adhere to ENLC Policy and Procedures. Demonstrate flexible and efficient time management and ability to prioritize workload often balancing multiple priorities. Strong personal motivation, initiative, sense of responsibility. Excellent knowledge of computers and willingness to learn new skills as needed. A servant’s attitude with the ability to understand how all tasks impact Elizabeth's New Life Center’s ministry of supporting life. A strong team player. Willingness to support Elizabeth’s New Life Center’s mission and vision as defined by Elizabeth's New Life Center. #J-18808-Ljbffr Elizabeth's New Life Center