Client Service Representative

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations - anytime, anywhere. PRIMARY PURPOSE To serve as a communication resource between clients, unions, company offices, and shareholder groups; to identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices; to measure and evaluate program effectiveness; and to provide coordination between client programs and company program standards. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Communicates vital information between clients, company, and shareholder groups. Coordinates client programs and services with company programs and standards of service. Analyzes loss report information; makes recommendations for improvements. Evaluates conditions and practices; makes recommendations for procedural improvement. Measures and evaluates effectiveness of programs. Identifies trends; recommends methods for reducing risk cost for clients. Accompanies client representatives to client sites to direct or train client management staff. Identifies trends; identify opportunities to optimize the billing workflow. Generate and issue invoices to clients promptly. Verify the accuracy of the information on invoices (prices, quantities, verbiage). ADDITIONAL FUNCTIONS AND RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Four (4) years of related work experience or equivalent combination of education and experience required to include two (2) years of workers' compensation claim experience. Risk control experience preferred. Skills & Knowledge Knowledge of claims management processes and procedures Knowledge of risk control in an insurance industry Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Good judgment and discretion skills Ability to manage multiple projects and set priorities Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace EFI Global is an equal opportunity employer welcoming applications from all qualified persons. #J-18808-Ljbffr