Director of Community Relations

Greet all visitors in a warm, friendly manner. Ensure schedule flexibility to work one weekend day per week as required (usually a Tuesday-Saturday schedule) as well as some evenings as necessary. Answer inquiry calls in a professional manner with the objective to obtain the most information about the caller and to schedule a visit to the community. A benchmark of 60% of inquiry calls are expected to result in an appointment. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review. Create and conduct a 1-2 hour monthly in-service for all staff that cover the front desk. Focusing on most recent issues/topics that will ensure proper handling of all incoming inquiries. Collaborate with the Executive Director to create an effective resident referral program, which turns referrals to residents. Conduct community tours that are preplanned and personalized. Facilitate small-group presentations utilizing excellent written and verbal communication skills. Liaison between the Bristal and community referral sources. Follow the sales training system using the sheets found in sales training manual on public files. Completion of all required move in paperwork and the collection of rent monies prior to resident move-in. Manage all marketing inventory as directed. Create and/or Host Marketing/Sales events. Frequent and on-going networking with outside referral sources. Oversee accuracy of available apartment inventory. Maintaining weekly traffic and census reports. Complete community based business development plans quarterly. Complete quarterly marketing strategy and competitive analysis reports. Such reports are to be distributed to the Executive Director, Vice President of Operations and Vice President of Sales in the requisite interval. Other duties as assigned by Executive Director. #J-18808-Ljbffr